Date   

Re: Telecoil: Counter Loops and Costco #Telecoil

Ann Thomas, HLAA Brand Ambassador
 
Edited

CONGRATULATIONS!!!!!!!!
 
Maybe the tides are turning. Now to get COSTCO to provide communication access in their stores. 
 
Ann
Ann Thomas
Brand Ambassador
Hearing Loss Association of America
6116 Executive Blvd, Suite 320| Rockville, MD 20852
Are you a member of HLAA? Join Now


Re: Telecoil: Counter Loops and Costco #Telecoil

 

Here is my copy of my letter to the Costco Hearing Aid Managers regarding the Counter Loops.
--
Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Re: Facebook: This Content Isn't Available Right Now #poll-notice

Jaynie Kind, CA Peninsula Chapter
 

I was able to access the California FB page from both the link in the top right on the HLAA-CA main page and I was able to access it from my own page as well. 


Facebook: This Content Isn't Available Right Now #poll-notice

Alan Katsura, Moderator, CA Diablo Valley Chapter
 
Edited

Our State Association is conducting an audit with our chapters - making sure their chapter information is displayed on the HLAA and State websites correctly. While doing this, I noticed that our Facebook site is blocked with the message, "This content isn't available right now." Has anyone else run into this problem?

 

Results

See Who Responded


Re: Zoom Meeting, scheduled by the Host, but the Host Does not Attend #zoom

 

Today I tried something new with the "Host Key" meeting (as I will call it).

I set up the scheduled meeting and sent the meeting link to a participant. She entered the meeting (without me being present) and claimed the host key. She became the Host of the meeting. 

While she was the Host (of my meeting) I attended another Zoom meeting, without incident.

I was elated that this happened seamlessly! Please pass along your experiences with this situation.

I still have to test the following scenario:

What is the advantage of me, not attending my meeting? Well, it is the fact that the meeting that I scheduled operates with my default host settings...which, in my case, it may mean that they can have zoom captions (live transcript) since I have a Zoom Pro account.
--
Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Re: Automatic Captions in Breakout Rooms #ZoomCaptions #zoom

 

Wayne, I would love to know how operator/control person does it! Is it "outside the zoom client?" and in a separate window next to zoom? I assume it is inside the zoom since you mentioned you could see it on "live transcript". I am hoping for more information from you. thanks!
--
Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Made for iPhone hearing aids and iPhone 12 #Announcement

Ann Thomas, HLAA Brand Ambassador
 
Edited

If your Made for iPhone hearing device has sound quality issues when connected to an iPhone 12 model. You might hear unexpected noise from some Made for iPhone hearing devices.

When your Made for iPhone hearing device is connected to your iPhone 12, iPhone 12 mini, iPhone 12 Pro, or iPhone 12 Pro Max, you might notice:

  • Loud static
  • Interrupted or intermittent audio
  • Garbled audio

To fix this, update your iPhone to iOS 14.2.1 or later.


ADA National Network Pacific, COVID-19 Accessible Materials for People Disabilities Project #COVID19

Ann Thomas, HLAA Brand Ambassador
 

Announcing a New Webinar -
ADA National Network Learning Session: A Closer Look: COVID-19 Accessible Materials for People Disabilities Project

February 11th, 2021

Webinars begin at ET: 2.30 pm, CT: 1.30 pm, MT:12.30pm, PT:11.30am, Hawaii: 9.30 am during mainland Standard Time; 8.30 am during mainland Daylight Savings Time.

Registration: Free on-line at http://adapresentations.org/registrationEM.php
Registration closes at midnight, February 10, 2021.

All webinars offer captioning. Requests for sign language interpreters must be made the Monday before the webinar to support@.... For all other accessibility questions about Zoom webinar conferencing software, go to https://zoom.us/accessibility.


Re: Automatic Captions in Breakout Rooms #ZoomCaptions #zoom

Wayne Giese
 

Folks,

I only have the basic, but my church has the Zoom Pro.  The operator/control person is able to get the captions working in the break room.  It is the voice recognition and is fairly accurate.  I can not read the captions because they are greyed out in the captioning box.  I can however, open the live transcription and that works fine. 

On Mon, Feb 8, 2021 at 12:08 AM Carolyn Odio <carolyn@...> wrote:
You most likely already know that the Zoom Pro, automatic captions (in zoom language called "Live Transcript) do not work in breakout rooms.

So I did some experimenting with Ava 3rd Party captions in the Zoom Breakout Rooms. I found out that Ava will function in a breakout room. But only one room at a time, whether it is in any breakout room or the main room. Ava listens to the participants in the zoom meeting, by joining by telephone. So the host can move "AVA-telephone participant" around, whether it is the main room or the breakout room. (When AVA changes rooms, the Host just has to copy/paste the API token into the AVA website. This is not hard to do once you know how to do it. And it can be done behind the scenes, unbeknownst to the participants.)

I just thought you all would like to know! (I do have a Ava Pro Light subscription by the way.) My guess is that any other 3rd Party Caption in Zoom would work the same way...but I have never tested any other 3rd Party App.  
--
Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 



--

Wayne
Galatians 2:20


Automatic Captions in Breakout Rooms #ZoomCaptions #zoom

 

You most likely already know that the Zoom Pro, automatic captions (in zoom language called "Live Transcript) do not work in breakout rooms.

So I did some experimenting with Ava 3rd Party captions in the Zoom Breakout Rooms. I found out that Ava will function in a breakout room. But only one room at a time, whether it is in any breakout room or the main room. Ava listens to the participants in the zoom meeting, by joining by telephone. So the host can move "AVA-telephone participant" around, whether it is the main room or the breakout room. (When AVA changes rooms, the Host just has to copy/paste the API token into the AVA website. This is not hard to do once you know how to do it. And it can be done behind the scenes, unbeknownst to the participants.)

I just thought you all would like to know! (I do have a Ava Pro Light subscription by the way.) My guess is that any other 3rd Party Caption in Zoom would work the same way...but I have never tested any other 3rd Party App.  
--
Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Re: Telecoil: Counter Loops and Costco #Telecoil

 

UPDATE:
Yes Cheri, you have a great point!

Actually, Costco should install them everywhere that they have a Hearing Aid Center in the US and inform us. And in this current communication I make a point of asking Costco to install the Counter Loops in all of the USA Costco Hearing Aid Centers, just like I did back in 2019 when I wrote the Costco CEO with the same request. But to date, they have not taken me up on that. I hope we can take full advantage of Counter Loop at Tumwater and Lacey Costcos. I attach the full correspondence as a pdf file, below. If any of you are in this area, PLEASE visit the Costco and make a point to ask for a telecoil demonstration on the Counter Loop ;)

I am putting an article in the March Panorama News announcing this and asking our (1,200) residents here to ASK to use the Counter Loop. The article that I submitted is attached below. To read about Costco, just go down to the section titled,
For those of you who have telecoil in your hearing Aids:

 

Christian has not given me the date that the Hearing Loops will be installed. Once he does, I will be posting it here...and hoping that if you are in the area, you can visit and ask a Hearing Specialist Rep for that demo! 

Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Re: Telecoil: Counter Loops and Costco #Telecoil

Cheri Perazzoli WA
 

Hmm.  Even though the HLAA community had been in touch with Costco, I don’t think Costco alerted us. I certainly would have made a visit, and promoted the accessibility as a model that other retailers could and should follow.

Carolyn, you are a making progress. I wonder, might you convince them to do another pilot? Except this time, ask them to let us know the when and where? WE can help get the word out.  How are pwhl supposed to try them if we don’t know where they are? ?

Cheri

 

 

From: HLAATech@groups.io <HLAATech@groups.io> On Behalf Of Carolyn Odio via groups.io
Sent: Thursday, February 04, 2021 8:16 PM
To: HLAATech@groups.io
Subject: [HLAATech] Telecoil: Counter Loops and Costco #Telecoil

 

I know it has been frustrating that we are putting in hearing loops but few hearing aid wearers know little, if anything, about telecoil.

So I am trying to convince Costco to put in Counter Loops on their Hearing Aid Counters. I wrote the CEO of Costco back in 2019. The response came from Christian Anthis (US Operations):


On Mon, Jul 1, 2019 at 7:47 AM Christian Anthis <canthis@...> wrote:

Hi Carolyn,

We have deployed the Williams Sound PLA 90 you have in your picture in a pilot program

in several warehouses. Not one member used the clearly visible and advertised devices

during the long trial period. We continue to use deferent methods of effective

communication with our members as needed.

Regards,

Christian


I don't think the Hearing Aid Specialists used the hearing counter loops. In fact, if the Hearing Aid specialists would have the customer "test" their telecoil at the counter loop, the customer would understand how much better the sound is. I forgot to make this point in my letter but maybe you can. 

However, I attach the most recent emaiI, that I wrote about this subject. We may be getting the Counter Loops at our Costco.

If you are interested in doing the same thing...asking for a counter loop at your Costco's Hearing Aid Center...PLEASE write Christian and ask him to do the same for you!

Christian's contact information is below. I am hoping a few of you will want to do this so that we can show Costco that we are interested in promoting telecoil. (I recall Consumer Reports saying that Costco sell's 1 in 5 hearing aids in the US.)

If interested I attach my most recent correspondence as a pdf file.

Contact:

M. Christian Anthis | US Operations, Hearing Aid | Costco Wholesale | 425-427-3530)  <canthis@...>
--

Carolyn J. Odio

Resident Council Rep
Hearing Loss Group at 
www.panorama.org

(703) 725-8292 iPhone/Text 

Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503

 

 

 


Telecoil: Counter Loops and Costco #Telecoil

 

I know it has been frustrating that we are putting in hearing loops but few hearing aid wearers know little, if anything, about telecoil.

So I am trying to convince Costco to put in Counter Loops on their Hearing Aid Counters. I wrote the CEO of Costco back in 2019. The response came from Christian Anthis (US Operations):

On Mon, Jul 1, 2019 at 7:47 AM Christian Anthis <canthis@...> wrote:

Hi Carolyn,

We have deployed the Williams Sound PLA 90 you have in your picture in a pilot program

in several warehouses. Not one member used the clearly visible and advertised devices

during the long trial period. We continue to use deferent methods of effective

communication with our members as needed.

Regards,

Christian


I don't think the Hearing Aid Specialists used the hearing counter loops. In fact, if the Hearing Aid specialists would have the customer "test" their telecoil at the counter loop, the customer would understand how much better the sound is. I forgot to make this point in my letter but maybe you can. 

However, I attach the most recent emaiI, that I wrote about this subject. We may be getting the Counter Loops at our Costco.

If you are interested in doing the same thing...asking for a counter loop at your Costco's Hearing Aid Center...PLEASE write Christian and ask him to do the same for you!

Christian's contact information is below. I am hoping a few of you will want to do this so that we can show Costco that we are interested in promoting telecoil. (I recall Consumer Reports saying that Costco sell's 1 in 5 hearing aids in the US.)

If interested I attach my most recent correspondence as a pdf file.

Contact:

M. Christian Anthis | US Operations, Hearing Aid | Costco Wholesale | 425-427-3530)  <canthis@...>
--
Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Re: Telecoil and Other Legislation #Telecoil #Legislation

Arlene Patton
 

Dear Carolyn,

     It was suggested I write to you.  I am a long time member of HLAA and a local member of the chapter in 
Los Angeles.  I use otter on my iphone 11.  The problem is that in the middle of a conversation the otter
screen vanishes and takes me back to the sign in for my phone.  Sometimes this can happen repeatedly 
in a 30-45 minute conversation.  The otter itself continues to record so that when I get back in I have
the information.  However, Ive lost my place in the conversation having to stop and type in my passcode
then get back into otter.  I have written otter and sadly receive no response.  A fellow member told me you
might be able to help. 

     Your efforts are greatly appreciated. 

Arlene Patton

On Mon, Feb 1, 2021 at 4:23 AM Carolyn Odio <carolyn@...> wrote:
Wayne: Elsewhere on this form the following link for New Mexico was posted...only passing this on in case you didn't have it.
www.ccanm.com
You have done a nice job putting this list together! Thank you!
--
Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Re: Telecoil and Other Legislation #Telecoil #Legislation

 

Wayne: Elsewhere on this form the following link for New Mexico was posted...only passing this on in case you didn't have it.
www.ccanm.com
You have done a nice job putting this list together! Thank you!
--
Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Re: CART and Automatic Captions

 

Thank you, Ann!
:-)
Marilyn

 


Re: CART and Automatic Captions

Ann Thomas, HLAA Brand Ambassador
 

You do not need to disable the Enable live transcription service to show transcript on the side panel in meeting  setting in the Zoom online settings when using CART. 

In the actual meeting window do not activate Live transcript, Enable AutoTranscription when using CART. 

Ann Thomas
Brand Ambassador
Hearing Loss Association of America
6116 Executive Blvd, Suite 320| Rockville, MD 20852
Are you a member of HLAA? Join Now

On Jan 28, 2021, at 8:08 AM, Marilyn Weinhouse, CO via groups.io <Xweinhouse@...> wrote:

I have the automatic captions (ASR) enabled in my settings and they are working well.  When we have a person providing CART, do I need to change my settings so the ASR captions don't interfere with the CART?  Or if I just don't turn the ASR on will that disable them for everyone else?
Thank you,
Marilyn

Marilyn Morse Weinhouse, Secretary
Hearing Loss Association of America - Denver Chapter
720 295-8581


CART and Automatic Captions

 

I have the automatic captions (ASR) enabled in my settings and they are working well.  When we have a person providing CART, do I need to change my settings so the ASR captions don't interfere with the CART?  Or if I just don't turn the ASR on will that disable them for everyone else?
Thank you,
Marilyn

Marilyn Morse Weinhouse, Secretary
Hearing Loss Association of America - Denver Chapter
720 295-8581


Practice Breakout Rooms in Zoom #zoom

 

All of these instructions are my own "trial and error" so if you find something doesn't work .... or works differently for you, PLEASE let me know...that is the way I learn this stuff
 

 

Practice Breakout Rooms

I attach two documents regarding my instructions with Breakout Rooms in Zoom. If you want to experiment with Breakout rooms, one idea is to add all of your devices to your Zoom meeting. I have an iPad and an iPhone so there were "three" of us...barely enough to play around with breakout rooms, but it did teach me the basics.

 

Better still, I thought I would have a zoom meeting just to play and practice with Breakout Rooms. My idea is to pass the "Host" around the group, at this meeting, and each person would be able to experience both what the participant "sees" and then also what the host "sees" and does--with us guiding the host through the steps. 

 

Right now I have it scheduled for Sunday afternoon on Jan 31st at 1 PM (Pacific Time)  for the weekend session and again on Monday morning on Feb 1st at 10 AM (Pacific Time) for weekdays. Both sessions would be doing the same thing. It would be good to read the  handout attached before the meeting and reviewing the videos at the bottom. 

 

So if you interested in playing with breakout rooms, you are welcome to join! Just send me your email and specify which meeting you want to attend. I will send you the zoom link about ½ hr before the meeting begins. 

--
Carolyn J. Odio
carolyn@...
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Telecoil and Other Legislation #Telecoil #Legislation

Wynne Whyman
 
Edited

David, Carolyn, Steve,

Here's the latest version of the compiled list of telecoil and other legislation, media mentions, and position statements. 

FYI, a few of the longer links, the URL is correct, hyperlink is broken with the EOL (end of line) character. If you have additions, revisions, or suggestions, please post or send me a private message in groups.io.

http://www.hearingloop.org/Telecoil_%20legislation_2020.pdf

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