Date   

REMINDER - Telephone Service for the Hearing, Speech and Vision Impaired - GGCS General Meeting Monday, 9/26/22

Jim Oser
 

FYI.

REMINDER ... TONIGHT
Telephone Service for the Hearing, Speech and Vision Impaired
Triet Hoang, Field Operational Specialist, California Phones


Next GGCS General Meeting
Date: Monday, September 26, 2022 from 7:00 - 8:30 pm Pacific Time
 
Feel free to invite your friends who might benefit to join us on Zoom.
----- Original message -----
From: Golden Gate Computer Society <ggcs@...>
Subject: REMINDER - Telephone Service for the Hearing, Speech and Vision Impaired - GGCS General Meeting Monday, 9/26/22
Date: Monday, September 26, 2022 7:59 AM


View this email in your browser


REMINDER ... TONIGHT
Telephone Service for the Hearing, Speech and Vision Impaired
Triet Hoang, Field Operational Specialist, California Phones

Next GGCS General Meeting
Date: Monday, September 26, 2022 from 7:00 - 8:30 pm

Do you, a family member or friend have difficulty using land line or smart phones due to hearing, speech or vision impairments?  If so, tonight’s presenter will show you how California Phones can help. California Phones is a program of the California Public Utilities Commission that provides:
  • Over 60 different specialized telephone devices to eligible California residents free of charge.
  • A free smart phone training program that teaches participants how to use their smart phones more easily.
  • A telecommunications relay service (TRS) that allows persons with hearing or speech disabilities to place and receive telephone calls.
California Phones Field Operational Specialist and representative, Triet Hoang, has dedicated the last 12 years educating and helping California residents on how to make it easier to use their phones. He will tell us all about how you can benefit from this wonderful state resource at this meeting.

Feel free to invite your friends who might benefit to join us on Zoom.

Note: California Phones (https://californiaphones.org/), also known as the Deaf and Disabled Telecommunications Program (DDTP), is being renamed California Connect (https://caconnect.org/)


GGCS Membership Opportunity

Because in-person activities have been replaced by Zoom meetings for now, our room rental expenses have been reduced.  Therefore, the Board has reduced the annual membership fee by half.  It is presently $24, about 50 cents a week.

We still have monthly meetings with guest speakers and SIG (Special Interest Group) sessions.  They are just online for now.  We urge you to support the GGCS by joining or renewing this month.

Please send a check to GGCS, PO Box 150624, San Rafael, CA 94915-0624, or send your payment via PayPal account membership@....  Thank you for supporting GGCS.

Visit GGCS on Facebook and YouTube.




Share
Share
Tweet
Tweet
Forward
Forward










Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #advocacy #githl-toolkit #hearingloop

 

Stephen,

You’re a good person to ask. I’ve been promoting room loops for years. I got my church to install one. I did get the T-coil logo posted on a sign outside the building but they refused to put it on the pulpit or some other conspicuous place. I also got them to put an explanation on the front page of the order of service. I don’t know of anyone but me who uses it. 

I meet a lot of people who tell me they have hearing aids because wherever I go I use accessory mics and have to explain them. That leads people to tell me they wear hearing aids and I can promote mics. But when I ask if they have telecoils no one who is not a member of HLAA (which is virtually everyone I meet outside of HLAA meetings or conventions) has ever understood the question. When people join our chapter they learn of telecoils for the first time. 

I submitted to the city council a petition signed by dozens of people explaining loops and asking that they be required in all new buildings that use amplification. The council endorsed it unanimously, but the city manager refused. He said ALDs were just as good, even tho’ the petition listed seven reasons why they were not. The manager just retired and a council member got back to me about the looping.

Here’s my problem. I am uncomfortable urging looping any more. I know many audiologists call it the “old technology,” but I’ve learned more about what is being done with bluetooth and wifi. I know it’s in the works even though they haven’t yet solved the delay problem. Also, we now have ASR as an alternative that serves the Deaf as well as those with some hearing. Loops are very expensive so I am reluctant to recommend that expenditure any more. What’s your take on that?

Thanks,

Carol  

P.S. As for the neck loops being provided. Less than half the time I attend a lecture or performance are ALDs available. Most of the venues are rented, and the organization knows nothing about them. Or they are in a locked cabinet and no one has the key. Or, most often, the batteries are dead. When they actually do have functioning ALDs there are rarely neck looks. That’s whey I started bringing my own.



On Sep 5, 2022, at 3:03 PM, Stephen O. Frazier <hlaanm@...> wrote:

Carol - you're absolutely right.  Since March of 2012 any new or substantially upgraded PA system in a qualifying place of assembly is required under the ADA to have an assistive listening system - and it must be hearing aid compatible.  That means it must be a hearing loop or it must have neckloops for 25% of the FM or IR or WiFi receivers.  There must also be  adequate signage to alert people to its presence.  That being said, it's doubtful that many communities of any size are without some venue or venues that offer telecoil connectivity. 
 
Though churches are not covered by the ADA mandate, they are the largest group of venues using either loops or neckloops for communication access.  The hearing care providers are either poorly informed or disingenuous when they offer lack of loop availability as an excuse for not counseling clients on the technology.  This also does not take into account the mobility of a large segment of the hard of hearing public that travels and has opportunities elsewhere in this country and abroad to connect to a hearing loop.
 
In my 7 years of service on the board that regulates hearing care providers in New Mexico I found that hearing aid dispensers were less supportive of the technology than audiologists but that both were opposed to being told they had to provide telecoils counseling.  After the licensing board twice voted down a counseling requirement I had to take the matter to the state legislature to get such a mandate successfully enacted.  We had support from AARP, various state agencies that deal with the HoH, church leaders, the NAD and others that convinced legislators who had no dog in this fight that they should support the needs of the hard of hearing over the objections from those who supposedly serve their needs.
 
As for loaner ALS receivers, they are likely always offered with earphones but very probably there are neckloops also available if requested.
 
If we, the hard of hearing public, want this technology we need to stand up and speak out - too few hearing care providers are going to do so.
 
 
Stephen O. Frazier, Hearing Loss Support Specialist
 
   
                 
                               Please support the
   GET IN THE HEARING LOOP
                               campaign of the
  Hearing Loss Association of America
 
 

 
            
 
              
 


---------- Original Message ----------
From: "Carol in Boston" <carolagate34@...>
To: HLAATech@...
Cc: HLAAGITHL@..., HLAA Tech <HLAATech@groups.io>, HLAAGITHL@groups.io
Subject: Re: [HLAATech] [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #Advocacy #GITHL-Toolkit #hearingloop
Date: Mon, 5 Sep 2022 14:31:20 -0400


Too often audiologists use the chicken and egg argument, that there are too few places that are looped. But what they keep missing is that it’s not necessarily looped rooms that are the reason for telecoils. Public venues are supposed to at least have assistive listening devices. (Whether they are actually available and working is another matter.) ALDs usually come with headphones, sometimes earbuds, and less often neck loops. Headphones generally don’t work well with hearing aids and earbuds not at all. Since many places don’t have neck loops, it’s simple enough to bring your own. I’ve yet to hear of an audiologist who advocates neck loops as a reason to have telecoils.

 
Carol Agate 

On Sep 5, 2022, at 12:12 PM, Stephen O. Frazier <hlaanm@...> wrote:
Hi Ginevra - You're absolutely right in your assessment that hearing care providers are a big roadblock in raising awareness and availability of telecoils and loops.  In my opinion they are the biggest one and I don't see that the situation has improved much over the last 20 years.
 
Here's a quote from a 2002 article in Hearing Review:
 
"Unfortunately, a recent survey showed that less than 50% of all hearing aid dispensers even mentioned the possibility of a telecoil to their clients. Dispensers cannot, of course, require that their clients include a telecoil in their hearing aids, but people can be given enough information so that they can make an informed choice. Many people would be more than willing to accept the need for a slightly larger hearing aid if the potential benefits of a telecoil were explained to them."
 
I believe that, since the advent of Bluetooth the percentage could even be smaller and, in reaction to looping advocacy, some providers go a step further and try to discourage clients from having the technology included in their HAs. 
 
They're often ignored and violated but state regulations mandating telecoil counseling prior to the dispensing of hearing aids help.  Only a handful of states have such regulations - many as a result of HLAA chapter advocacy - and that's what's needed elsewhere to overcome what is sometimes the outright refusal of some providers to provide such counseling. 
 
Members of this and other HLAA lists and their local chapters are the logical leaders of such efforts in any state that does not have such a requirement.  I believe it's way past time for HLAA chapters to step up and take action on this issue as we did here in NM and others have done in IN,UT, RI, DE etc.
 
Stephen O. Frazier, Hearing Loss Support Specialist
 
   
                 
                               Please support the
   GET IN THE HEARING LOOP
                               campaign of the
  Hearing Loss Association of America
 
 

 
            
 
              
 


---------- Original Message ----------
From: "Ginevra Ralph" <GRalph@...>
To: HLAAGITHL@...
Subject: Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #Advocacy #GITHL-Toolkit #hearingloop
Date: Mon, 05 Sep 2022 08:03:28 -0700

 
Clearly one roadblock continues to be hearing specialists – maybe we could picket their conventions…
Seriously though, do you have a relationship with your own provider that you could ask some probing questions such as these:
  • ·        Do you tell all your clients about telecoils?
  • ·        Do you include telecoil as a default in new devices or does the client have to request it?
  • ·        Do they need to request Bluetooth or is it automatic?
  • ·        How many looped sites in our area would it take for our local specialists to stop saying “nothing’s looped”?
  • ·        When do you activate a telecoil in a new pair of hearing aids and do you teach the client how to use it in a looped exam space? [We have had customers show up with telecoils but they can’t use the program!!]
If everyone in a chapter asked their provider questions like this, it can provide both some local advocacy strategies and collective ones if you share the answers with all of us on your websites. [Do you suppose the answers swould be different in the UK compared to the US!?!]

--
Ginevra Ralph
The Shedd Institute, Eugene OR



Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #advocacy #githl-toolkit #hearingloop

John Woodgate
 

I agree; demo is by far the best. How about laying out, with OK from City Hall, a simple loop on the sidewalk (see, I can speak American) a nd invite people to listen it, with their hearing aids or loop listeners.

======================================================================================
Best wishes John Woodgate OOO-Own Opinions Only
www.woodjohn.uk
Rayleigh, Essex UK
It all depends



On 2022-09-05 21:35, Julie Olson HLAA in Wisconsin/Appleton wrote:
Steve, as always you’re right on target. One clarification needed though. Explaining what a telecoil does to a first time hearing aid buyer is like talking to the wind. It has to be demonstrated as well as explained. Once a person experiences it, they know why it can double the value of their hearing aids. It would also help to explain that it doesn’t add cost to the product.             Also want to mention that we’ve tried hard to get telecoil legislation in Wisconsin. HLAA is working hard on this. It’s not that easy with all the bipartisan bickering. It’s a non issue for the majority unfortunately.  There’s a need for more personal human interest stories in the media.  If only the media was interested. 😕


On Sep 5, 2022, at 11:14 AM, Stephen O. Frazier <hlaanm@...> wrote:


Hi Ginevra - You're absolutely right in your assessment that hearing care providers are a big roadblock in raising awareness and availability of telecoils and loops.  In my opinion they are the biggest one and I don't see that the situation has improved much over the last 20 years.
 
Here's a quote from a 2002 article in Hearing Review:
 
"Unfortunately, a recent survey showed that less than 50% of all hearing aid dispensers even mentioned the possibility of a telecoil to their clients. Dispensers cannot, of course, require that their clients include a telecoil in their hearing aids, but people can be given enough information so that they can make an informed choice. Many people would be more than willing to accept the need for a slightly larger hearing aid if the potential benefits of a telecoil were explained to them."
 
I believe that, since the advent of Bluetooth the percentage could even be smaller and, in reaction to looping advocacy, some providers go a step further and try to discourage clients from having the technology included in their HAs. 
 
They're often ignored and violated but state regulations mandating telecoil counseling prior to the dispensing of hearing aids help.  Only a handful of states have such regulations - many as a result of HLAA chapter advocacy - and that's what's needed elsewhere to overcome what is sometimes the outright refusal of some providers to provide such counseling. 
 
Members of this and other HLAA lists and their local chapters are the logical leaders of such efforts in any state that does not have such a requirement.  I believe it's way past time for HLAA chapters to step up and take action on this issue as we did here in NM and others have done in IN,UT, RI, DE etc.
 
Stephen O. Frazier, Hearing Loss Support Specialist
 
   
                 
                               Please support the
   GET IN THE HEARING LOOP
                               campaign of the
  Hearing Loss Association of America
 
 

 
            
 
              
 


---------- Original Message ----------
From: "Ginevra Ralph" <GRalph@...>
To: HLAAGITHL@...
Subject: Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #Advocacy #GITHL-Toolkit #hearingloop
Date: Mon, 05 Sep 2022 08:03:28 -0700

Clearly one roadblock continues to be hearing specialists – maybe we could picket their conventions…

Seriously though, do you have a relationship with your own provider that you could ask some probing questions such as these:

  • ·        Do you tell all your clients about telecoils?
  • ·        Do you include telecoil as a default in new devices or does the client have to request it?
  • ·        Do they need to request Bluetooth or is it automatic?
  • ·        How many looped sites in our area would it take for our local specialists to stop saying “nothing’s looped”?
  • ·        When do you activate a telecoil in a new pair of hearing aids and do you teach the client how to use it in a looped exam space? [We have had customers show up with telecoils but they can’t use the program!!]

If everyone in a chapter asked their provider questions like this, it can provide both some local advocacy strategies and collective ones if you share the answers with all of us on your websites. [Do you suppose the answers swould be different in the UK compared to the US!?!]

--
Ginevra Ralph
The Shedd Institute, Eugene OR


Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #advocacy #githl-toolkit #hearingloop

Julie Olson HLAA in Wisconsin/Appleton
 

Steve, as always you’re right on target. One clarification needed though. Explaining what a telecoil does to a first time hearing aid buyer is like talking to the wind. It has to be demonstrated as well as explained. Once a person experiences it, they know why it can double the value of their hearing aids. It would also help to explain that it doesn’t add cost to the product.             Also want to mention that we’ve tried hard to get telecoil legislation in Wisconsin. HLAA is working hard on this. It’s not that easy with all the bipartisan bickering. It’s a non issue for the majority unfortunately.  There’s a need for more personal human interest stories in the media.  If only the media was interested. 😕


On Sep 5, 2022, at 11:14 AM, Stephen O. Frazier <hlaanm@...> wrote:


Hi Ginevra - You're absolutely right in your assessment that hearing care providers are a big roadblock in raising awareness and availability of telecoils and loops.  In my opinion they are the biggest one and I don't see that the situation has improved much over the last 20 years.
 
Here's a quote from a 2002 article in Hearing Review:
 
"Unfortunately, a recent survey showed that less than 50% of all hearing aid dispensers even mentioned the possibility of a telecoil to their clients. Dispensers cannot, of course, require that their clients include a telecoil in their hearing aids, but people can be given enough information so that they can make an informed choice. Many people would be more than willing to accept the need for a slightly larger hearing aid if the potential benefits of a telecoil were explained to them."
 
I believe that, since the advent of Bluetooth the percentage could even be smaller and, in reaction to looping advocacy, some providers go a step further and try to discourage clients from having the technology included in their HAs. 
 
They're often ignored and violated but state regulations mandating telecoil counseling prior to the dispensing of hearing aids help.  Only a handful of states have such regulations - many as a result of HLAA chapter advocacy - and that's what's needed elsewhere to overcome what is sometimes the outright refusal of some providers to provide such counseling. 
 
Members of this and other HLAA lists and their local chapters are the logical leaders of such efforts in any state that does not have such a requirement.  I believe it's way past time for HLAA chapters to step up and take action on this issue as we did here in NM and others have done in IN,UT, RI, DE etc.
 
Stephen O. Frazier, Hearing Loss Support Specialist
 
   
                 
                               Please support the
   GET IN THE HEARING LOOP
                               campaign of the
  Hearing Loss Association of America
 
 

 
            
 
              
 


---------- Original Message ----------
From: "Ginevra Ralph" <GRalph@...>
To: HLAAGITHL@...
Subject: Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #Advocacy #GITHL-Toolkit #hearingloop
Date: Mon, 05 Sep 2022 08:03:28 -0700

Clearly one roadblock continues to be hearing specialists – maybe we could picket their conventions…

Seriously though, do you have a relationship with your own provider that you could ask some probing questions such as these:

  • ·        Do you tell all your clients about telecoils?
  • ·        Do you include telecoil as a default in new devices or does the client have to request it?
  • ·        Do they need to request Bluetooth or is it automatic?
  • ·        How many looped sites in our area would it take for our local specialists to stop saying “nothing’s looped”?
  • ·        When do you activate a telecoil in a new pair of hearing aids and do you teach the client how to use it in a looped exam space? [We have had customers show up with telecoils but they can’t use the program!!]

If everyone in a chapter asked their provider questions like this, it can provide both some local advocacy strategies and collective ones if you share the answers with all of us on your websites. [Do you suppose the answers swould be different in the UK compared to the US!?!]

--
Ginevra Ralph
The Shedd Institute, Eugene OR


Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #advocacy #githl-toolkit #hearingloop

Stephen O. Frazier
 

Carol - you're absolutely right.  Since March of 2012 any new or substantially upgraded PA system in a qualifying place of assembly is required under the ADA to have an assistive listening system - and it must be hearing aid compatible.  That means it must be a hearing loop or it must have neckloops for 25% of the FM or IR or WiFi receivers.  There must also be  adequate signage to alert people to its presence.  That being said, it's doubtful that many communities of any size are without some venue or venues that offer telecoil connectivity. 
 
Though churches are not covered by the ADA mandate, they are the largest group of venues using either loops or neckloops for communication access.  The hearing care providers are either poorly informed or disingenuous when they offer lack of loop availability as an excuse for not counseling clients on the technology.  This also does not take into account the mobility of a large segment of the hard of hearing public that travels and has opportunities elsewhere in this country and abroad to connect to a hearing loop.
 
In my 7 years of service on the board that regulates hearing care providers in New Mexico I found that hearing aid dispensers were less supportive of the technology than audiologists but that both were opposed to being told they had to provide telecoils counseling.  After the licensing board twice voted down a counseling requirement I had to take the matter to the state legislature to get such a mandate successfully enacted.  We had support from AARP, various state agencies that deal with the HoH, church leaders, the NAD and others that convinced legislators who had no dog in this fight that they should support the needs of the hard of hearing over the objections from those who supposedly serve their needs.
 
As for loaner ALS receivers, they are likely always offered with earphones but very probably there are neckloops also available if requested.
 
If we, the hard of hearing public, want this technology we need to stand up and speak out - too few hearing care providers are going to do so.
 
 
Stephen O. Frazier, Hearing Loss Support Specialist
 
   
                 
                               Please support the
   GET IN THE HEARING LOOP
                               campaign of the
  Hearing Loss Association of America
 
 

 
            
 
              
 


---------- Original Message ----------
From: "Carol in Boston" <carolagate34@...>
To: HLAATech@...
Cc: HLAAGITHL@..., HLAA Tech <HLAATech@groups.io>, HLAAGITHL@groups.io
Subject: Re: [HLAATech] [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #Advocacy #GITHL-Toolkit #hearingloop
Date: Mon, 5 Sep 2022 14:31:20 -0400

Too often audiologists use the chicken and egg argument, that there are too few places that are looped. But what they keep missing is that it’s not necessarily looped rooms that are the reason for telecoils. Public venues are supposed to at least have assistive listening devices. (Whether they are actually available and working is another matter.) ALDs usually come with headphones, sometimes earbuds, and less often neck loops. Headphones generally don’t work well with hearing aids and earbuds not at all. Since many places don’t have neck loops, it’s simple enough to bring your own. I’ve yet to hear of an audiologist who advocates neck loops as a reason to have telecoils.

 
Carol Agate 

On Sep 5, 2022, at 12:12 PM, Stephen O. Frazier <hlaanm@...> wrote:
Hi Ginevra - You're absolutely right in your assessment that hearing care providers are a big roadblock in raising awareness and availability of telecoils and loops.  In my opinion they are the biggest one and I don't see that the situation has improved much over the last 20 years.
 
Here's a quote from a 2002 article in Hearing Review:
 
"Unfortunately, a recent survey showed that less than 50% of all hearing aid dispensers even mentioned the possibility of a telecoil to their clients. Dispensers cannot, of course, require that their clients include a telecoil in their hearing aids, but people can be given enough information so that they can make an informed choice. Many people would be more than willing to accept the need for a slightly larger hearing aid if the potential benefits of a telecoil were explained to them."
 
I believe that, since the advent of Bluetooth the percentage could even be smaller and, in reaction to looping advocacy, some providers go a step further and try to discourage clients from having the technology included in their HAs. 
 
They're often ignored and violated but state regulations mandating telecoil counseling prior to the dispensing of hearing aids help.  Only a handful of states have such regulations - many as a result of HLAA chapter advocacy - and that's what's needed elsewhere to overcome what is sometimes the outright refusal of some providers to provide such counseling. 
 
Members of this and other HLAA lists and their local chapters are the logical leaders of such efforts in any state that does not have such a requirement.  I believe it's way past time for HLAA chapters to step up and take action on this issue as we did here in NM and others have done in IN,UT, RI, DE etc.
 
Stephen O. Frazier, Hearing Loss Support Specialist
 
   
                 
                               Please support the
   GET IN THE HEARING LOOP
                               campaign of the
  Hearing Loss Association of America
 
 

 
            
 
              
 


---------- Original Message ----------
From: "Ginevra Ralph" <GRalph@...>
To: HLAAGITHL@...
Subject: Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #Advocacy #GITHL-Toolkit #hearingloop
Date: Mon, 05 Sep 2022 08:03:28 -0700

 
Clearly one roadblock continues to be hearing specialists – maybe we could picket their conventions…
Seriously though, do you have a relationship with your own provider that you could ask some probing questions such as these:
  • ·        Do you tell all your clients about telecoils?
  • ·        Do you include telecoil as a default in new devices or does the client have to request it?
  • ·        Do they need to request Bluetooth or is it automatic?
  • ·        How many looped sites in our area would it take for our local specialists to stop saying “nothing’s looped”?
  • ·        When do you activate a telecoil in a new pair of hearing aids and do you teach the client how to use it in a looped exam space? [We have had customers show up with telecoils but they can’t use the program!!]
If everyone in a chapter asked their provider questions like this, it can provide both some local advocacy strategies and collective ones if you share the answers with all of us on your websites. [Do you suppose the answers swould be different in the UK compared to the US!?!]

--
Ginevra Ralph
The Shedd Institute, Eugene OR


Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #advocacy #githl-toolkit #hearingloop

 

Too often audiologists use the chicken and egg argument, that there are too few places that are looped. But what they keep missing is that it’s not necessarily looped rooms that are the reason for telecoils. Public venues are supposed to at least have assistive listening devices. (Whether they are actually available and working is another matter.) ALDs usually come with headphones, sometimes earbuds, and less often neck loops. Headphones generally don’t work well with hearing aids and earbuds not at all. Since many places don’t have neck loops, it’s simple enough to bring your own. I’ve yet to hear of an audiologist who advocates neck loops as a reason to have telecoils.

Carol Agate 

On Sep 5, 2022, at 12:12 PM, Stephen O. Frazier <hlaanm@...> wrote:

Hi Ginevra - You're absolutely right in your assessment that hearing care providers are a big roadblock in raising awareness and availability of telecoils and loops.  In my opinion they are the biggest one and I don't see that the situation has improved much over the last 20 years.
 
Here's a quote from a 2002 article in Hearing Review:
 
"Unfortunately, a recent survey showed that less than 50% of all hearing aid dispensers even mentioned the possibility of a telecoil to their clients. Dispensers cannot, of course, require that their clients include a telecoil in their hearing aids, but people can be given enough information so that they can make an informed choice. Many people would be more than willing to accept the need for a slightly larger hearing aid if the potential benefits of a telecoil were explained to them."
 
I believe that, since the advent of Bluetooth the percentage could even be smaller and, in reaction to looping advocacy, some providers go a step further and try to discourage clients from having the technology included in their HAs. 
 
They're often ignored and violated but state regulations mandating telecoil counseling prior to the dispensing of hearing aids help.  Only a handful of states have such regulations - many as a result of HLAA chapter advocacy - and that's what's needed elsewhere to overcome what is sometimes the outright refusal of some providers to provide such counseling. 
 
Members of this and other HLAA lists and their local chapters are the logical leaders of such efforts in any state that does not have such a requirement.  I believe it's way past time for HLAA chapters to step up and take action on this issue as we did here in NM and others have done in IN,UT, RI, DE etc.
 
Stephen O. Frazier, Hearing Loss Support Specialist
 
   
                 
                               Please support the
   GET IN THE HEARING LOOP
                               campaign of the
  Hearing Loss Association of America
 
 

 
            
 
              
 


---------- Original Message ----------
From: "Ginevra Ralph" <GRalph@...>
To: HLAAGITHL@...
Subject: Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #Advocacy #GITHL-Toolkit #hearingloop
Date: Mon, 05 Sep 2022 08:03:28 -0700


Clearly one roadblock continues to be hearing specialists – maybe we could picket their conventions…
Seriously though, do you have a relationship with your own provider that you could ask some probing questions such as these:
  • ·        Do you tell all your clients about telecoils?
  • ·        Do you include telecoil as a default in new devices or does the client have to request it?
  • ·        Do they need to request Bluetooth or is it automatic?
  • ·        How many looped sites in our area would it take for our local specialists to stop saying “nothing’s looped”?
  • ·        When do you activate a telecoil in a new pair of hearing aids and do you teach the client how to use it in a looped exam space? [We have had customers show up with telecoils but they can’t use the program!!]
If everyone in a chapter asked their provider questions like this, it can provide both some local advocacy strategies and collective ones if you share the answers with all of us on your websites. [Do you suppose the answers swould be different in the UK compared to the US!?!]

--
Ginevra Ralph
The Shedd Institute, Eugene OR



Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #advocacy #githl-toolkit #hearingloop

Stephen O. Frazier
 

Hi Ginevra - You're absolutely right in your assessment that hearing care providers are a big roadblock in raising awareness and availability of telecoils and loops.  In my opinion they are the biggest one and I don't see that the situation has improved much over the last 20 years.
 
Here's a quote from a 2002 article in Hearing Review:
 
"Unfortunately, a recent survey showed that less than 50% of all hearing aid dispensers even mentioned the possibility of a telecoil to their clients. Dispensers cannot, of course, require that their clients include a telecoil in their hearing aids, but people can be given enough information so that they can make an informed choice. Many people would be more than willing to accept the need for a slightly larger hearing aid if the potential benefits of a telecoil were explained to them."
 
I believe that, since the advent of Bluetooth the percentage could even be smaller and, in reaction to looping advocacy, some providers go a step further and try to discourage clients from having the technology included in their HAs. 
 
They're often ignored and violated but state regulations mandating telecoil counseling prior to the dispensing of hearing aids help.  Only a handful of states have such regulations - many as a result of HLAA chapter advocacy - and that's what's needed elsewhere to overcome what is sometimes the outright refusal of some providers to provide such counseling. 
 
Members of this and other HLAA lists and their local chapters are the logical leaders of such efforts in any state that does not have such a requirement.  I believe it's way past time for HLAA chapters to step up and take action on this issue as we did here in NM and others have done in IN,UT, RI, DE etc.
 
Stephen O. Frazier, Hearing Loss Support Specialist
 
   
                 
                               Please support the
   GET IN THE HEARING LOOP
                               campaign of the
  Hearing Loss Association of America
 
 

 
            
 
              
 


---------- Original Message ----------
From: "Ginevra Ralph" <GRalph@...>
To: HLAAGITHL@...
Subject: Re: [HLAAGITHL] HLAA Not Promoting Telecoil & Hearing Loops #Advocacy #GITHL-Toolkit #hearingloop
Date: Mon, 05 Sep 2022 08:03:28 -0700

Clearly one roadblock continues to be hearing specialists – maybe we could picket their conventions…

Seriously though, do you have a relationship with your own provider that you could ask some probing questions such as these:

  • ·        Do you tell all your clients about telecoils?
  • ·        Do you include telecoil as a default in new devices or does the client have to request it?
  • ·        Do they need to request Bluetooth or is it automatic?
  • ·        How many looped sites in our area would it take for our local specialists to stop saying “nothing’s looped”?
  • ·        When do you activate a telecoil in a new pair of hearing aids and do you teach the client how to use it in a looped exam space? [We have had customers show up with telecoils but they can’t use the program!!]

If everyone in a chapter asked their provider questions like this, it can provide both some local advocacy strategies and collective ones if you share the answers with all of us on your websites. [Do you suppose the answers swould be different in the UK compared to the US!?!]

--
Ginevra Ralph
The Shedd Institute, Eugene OR


The Whats and Whys of Hearing Tests #Announcement

Sara Oser, President, HLAA North Bay of California
 

Thursday September 8, 4:00 pm Pacific Time: Colleen Polite Au.D. presents at Chapter Meeting (Zoom) The What and Why of Audiological Evaluations. Colleen Polite is on the team of the UCSF Douglas Grant Cochlear Implant Center.* She evaluates patients for cochlear implant candidacy and after implantation works with patients over time to get the best hearing results with the technology. Bring your audiograms. What kind of tests do audiologists do and why? How are the tests related to the audiogram?

*The UCSF Douglas Grant Cochlear Implant Center has been involved in developing and implanting cochlear implant systems for more than 35 years. Our team includes experienced audiologists, surgeons, psychologists and other experts, who are dedicated to providing the most advanced technology and highest-quality care. Each year, we evaluate and treat thousands of adults and children. Our services include evaluation, counseling, surgery, device programming and testing, and rehabilitation.

Register: https://us02web.zoom.us/meeting/register/tZIscOitrzssHt2QioB7ywfBkNISrQZ3DvQw

Information: 415-710-7281


Re: Final-version captioning #poll-notice

 

Edited might be the wrong word. Real time guesses each utterance as it is spoken. Final version is looking at the last few seconds of utterances which give it context. The extra context means it can guess better and will fix some words. Last few seconds is actually just the sound between pauses in speech.


Re: Final-version captioning #poll-notice

Tony Ferack
 

I haven't yet voted but does "Final Version" captions mean the raw captions from a CART provider that have been edited?


On Sat, Aug 6, 2022 at 11:38 AM Alan Katsura, Moderator, CA Diablo Valley Chapter <akatsura@...> wrote:

A new poll has been created:

Has anyone experienced "final-version" captions? Read the message titled "Captioning question" #captions

1. No - never heard of it
2. No - heard of it
3. Yes - positive experience
4. Yes - negative experience

Click Here To Vote

Do not reply to this message to vote in the poll. You can vote in polls only through the group's website.


--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Re: Captioning question #Captioning

Arlene Romoff, NJ
 

Yes - I agree with this totally.
That has been my experience as well.

Arlene

On Aug 6, 2022, at 11:45 AM, Carol in Boston <carolagate34@...> wrote:

I just want to point out that preferences probably depend on the quality. ASR got a bad name because it was so often wrong. It has improved enormously. If anyone uses ASR with their Innocaption app you know how good it can be. CART is only as good as the provider, but it can never be as fast. The variation among CART providers varies just as the variation among ASR providers vary. But if you use a good ASR provider you know what you are getting. If you know your CART provider, you also so. But in most situations you ask for CART and have no way of knowing how good the provider will be.

So ASR is less of a gamble and it has the plus of speed. 

On Aug 6, 2022, at 11:32 AM, Alan Katsura, Moderator, CA Diablo Valley Chapter <akatsura@...> wrote:

After seeing Ed's post, I think I understand what "final-version" captioning is. It is verbatim but in small phrases. I can see where it may be more accurate and possibly easier to read since there is less likelihood of having to reread the captioner's corrections. Since normally there is a latency between the speaker/video and captions, accuracy is more important than speed.
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Re: Captioning question #Captioning

 

I just want to point out that preferences probably depend on the quality. ASR got a bad name because it was so often wrong. It has improved enormously. If anyone uses ASR with their Innocaption app you know how good it can be. CART is only as good as the provider, but it can never be as fast. The variation among CART providers varies just as the variation among ASR providers vary. But if you use a good ASR provider you know what you are getting. If you know your CART provider, you also so. But in most situations you ask for CART and have no way of knowing how good the provider will be.

So ASR is less of a gamble and it has the plus of speed. 

On Aug 6, 2022, at 11:32 AM, Alan Katsura, Moderator, CA Diablo Valley Chapter <akatsura@...> wrote:

After seeing Ed's post, I think I understand what "final-version" captioning is. It is verbatim but in small phrases. I can see where it may be more accurate and possibly easier to read since there is less likelihood of having to reread the captioner's corrections. Since normally there is a latency between the speaker/video and captions, accuracy is more important than speed.
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Final-version captioning #poll-notice

Alan Katsura, Moderator, CA Diablo Valley Chapter
 

Has anyone experienced "final-version" captions? Read the message titled "Captioning question" #captions

Results


Re: Captioning question #Captioning

Alan Katsura, Moderator, CA Diablo Valley Chapter
 
Edited

After seeing Ed's post, I think I understand what "final-version" captioning is. It is verbatim but in small phrases. I can see where it may be more accurate and possibly easier to read since there is less likelihood of having to reread the captioner's corrections. Since normally there is a latency between the speaker/video and captions, accuracy is more important than speed. Does anyone use "final-version" captioning in their meetings? I will post a poll.
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Re: Captioning question #Captioning

 

I prefer final version. My experience is the delay is small enough to let me carry on a conversation. I’ve also seen captioning from Olelo where it is in realtime, but then it backs up and corrects.


Re: Captioning question #Captioning

Alan Katsura, Moderator, CA Diablo Valley Chapter
 

Hi, Sara
I heard of captions that are not verbatim but display the essence of the conversation. I have not seen this in practice. It would be interesting to find a video that uses this method. Most people expect verbatim and may become confused seeing something different. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Re: Captioning question #Captioning

Jack Clevenger, AZ
 

All, I prefer real time and allow for the mistakes that usually are minor.  Having to wait for for  That is my take."accurate" captioning really sets me back being at live meetings.

Jack


On Fri, Aug 5, 2022 at 1:07 PM, Carol in Boston
<carolagate34@...> wrote:
I prefer real time. I can hear, but miss a lot of words or phrases. Unless the captions are as close to the spoken word as possible they do me no good. The ASR has improved greatly during this past year, so accuracy hasn’t been a problem. Delay is always a problem.

Thanks for asking.

Carol 

On Aug 5, 2022, at 3:59 PM, Sara Oser, President, HLAA North Bay of California via hlaagroups.hearingloss.org <saraoser=aol.com@...> wrote:

I received this question from a group setting up a virtual platform to offer courses:

 I would love to ask your opinion about our online platform development. 
 
We are about to implement captioning and the developers have given us two options:
‘Real-time’ captions, which show each word as it’s spoken, or
‘Final version’ captions, which compose a phrase or sentence after the person pauses. It’s more accurate apparently. 
 
What would you recommend? 

Thank you,
Sara Oser


Re: Captioning question #Captioning

Mary Jarrett
 

I agree.

Mary Jarrett
MWjarrett@...
(904) 635-6660 cell

On Aug 5, 2022, at 4:07 PM, Carol in Boston <carolagate34@...> wrote:

I prefer real time. I can hear, but miss a lot of words or phrases. Unless the captions are as close to the spoken word as possible they do me no good. The ASR has improved greatly during this past year, so accuracy hasn’t been a problem. Delay is always a problem.

Thanks for asking.

Carol 

On Aug 5, 2022, at 3:59 PM, Sara Oser, President, HLAA North Bay of California via hlaagroups.hearingloss.org <saraoser=aol.com@...> wrote:

I received this question from a group setting up a virtual platform to offer courses:

 I would love to ask your opinion about our online platform development. 
 
We are about to implement captioning and the developers have given us two options:
‘Real-time’ captions, which show each word as it’s spoken, or
‘Final version’ captions, which compose a phrase or sentence after the person pauses. It’s more accurate apparently. 
 
What would you recommend? 

Thank you,
Sara Oser


Re: Captioning question #Captioning

 

I prefer real time. I can hear, but miss a lot of words or phrases. Unless the captions are as close to the spoken word as possible they do me no good. The ASR has improved greatly during this past year, so accuracy hasn’t been a problem. Delay is always a problem.

Thanks for asking.

Carol 

On Aug 5, 2022, at 3:59 PM, Sara Oser, President, HLAA North Bay of California via hlaagroups.hearingloss.org <saraoser=aol.com@...> wrote:

I received this question from a group setting up a virtual platform to offer courses:

 I would love to ask your opinion about our online platform development. 
 
We are about to implement captioning and the developers have given us two options:
‘Real-time’ captions, which show each word as it’s spoken, or
‘Final version’ captions, which compose a phrase or sentence after the person pauses. It’s more accurate apparently. 
 
What would you recommend? 

Thank you,
Sara Oser


Re: Portable Telecommunication Devices for the Deaf (TDD)

Sara Oser, President, HLAA North Bay of California
 

Thanks so much Cherie. That's useful information.
Sara Oser

1 - 20 of 469