Date   

Captions cover Mouth (iPad) Zoom Ticket #8198634 #ZoomCaptions

 

FYI: I have submitted this ticket to Zoom. Zoom Ticket #8198634 

Here is an example of the problem: On iPad, the captions coverup the mouth:



See the series of emails to Zoom Support:
Zoom Support Email from CJO

Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Re: Integrated Zoom captioning

Julie Olson HLAA in Wisconsin/Appleton
 

I need clarification.  Is it just the ‘host’ who needs to have otter ai, or does everyone who wants to see captions have to have it? Our chapter has the Zoom Pro program, but it is in my name. 

 

Julie Olson

HLAA Fox Valley Chapter/Wisconsin

 

From: HLAATech@groups.io [mailto:HLAATech@groups.io] On Behalf Of j s via groups.io
Sent: Friday, October 30, 2020 3:02 PM
To: hlaatech@groups.io; HLAATech@groups.io
Subject: Re: [HLAATech] Integrated Zoom captioning

 

What about those who are professionally retired or stay at home parent(s)?

There are people not willing to pay extra $$ as Katie Wright stated.

Janet

 

On Friday, October 30, 2020, 10:54:34 AM EDT, GeorgeSr Chin Sr <georgechinsr@...> wrote:

 

 

Hopefully, the Otter.ai runs on the same server as the Zoom backend (or at least in the same server farm), to address the inherent latency of the Zoom Closed Caption REST API architecture. And hopefully, the Zoom Live Transcribe feature will, with tighter integration, identify the display name of the speaker, similar Google Meet.

 

More news stories (all published Thursday, YESTERDAY!):

 

On Fri, Oct 30, 2020 at 5:56 AM GeorgeSr Chin Sr via groups.io <georgechinsr=gmail.com@groups.io> wrote:

FYI, for Pro accounts and above:

https://mashable.com/article/-zoom-live-captions/


Make it easier on everybody - use tags (#) #search #help #tags

Alan Katsura, Moderator, CA Diablo Valley Chapter
 

Hi users,

You can help make your message easily searchable by using "tags." When you start a new topic, after your title, click on the dropdown menu "Add Tags" or create your own new tags by using the "#" symbol and words that will make your message topic searchable. Click on the "Add Tags" dropdown menu to see examples. Now when you go to messages, click on the "Hashtag" button and select the topic you are researching. It will list everything with that hashtag. 

Currently, there is a wealth of information on captioning within Zoom and captioning in general. There has been a lot of time and effort in finding ways to incorporate captions into video conferencing platforms, particularly Zoom. People have created trial accounts and tested ways to get captions into Zoom or have captions available only to the attendee. Only two messages are tag with "#ZoomCaptioning." You can do a normal search, but that will show all messages with the search word in the content even if that word is not the focus of the message.

Don't let your hard work go unnoticed!
--
Alan Katsura
Moderator HLAA Tech Group


Re: Integrated Zoom captioning

j s
 

What about those who are professionally retired or stay at home parent(s)?
There are people not willing to pay extra $$ as Katie Wright stated.
Janet

On Friday, October 30, 2020, 10:54:34 AM EDT, GeorgeSr Chin Sr <georgechinsr@...> wrote:


Hopefully, the Otter.ai runs on the same server as the Zoom backend (or at least in the same server farm), to address the inherent latency of the Zoom Closed Caption REST API architecture. And hopefully, the Zoom Live Transcribe feature will, with tighter integration, identify the display name of the speaker, similar Google Meet.

More news stories (all published Thursday, YESTERDAY!):

On Fri, Oct 30, 2020 at 5:56 AM GeorgeSr Chin Sr via groups.io <georgechinsr=gmail.com@groups.io> wrote:
FYI, for Pro accounts and above:

https://mashable.com/article/-zoom-live-captions/


Re: Integrated Zoom captioning

 

Hopefully, the Otter.ai runs on the same server as the Zoom backend (or at least in the same server farm), to address the inherent latency of the Zoom Closed Caption REST API architecture. And hopefully, the Zoom Live Transcribe feature will, with tighter integration, identify the display name of the speaker, similar Google Meet.

More news stories (all published Thursday, YESTERDAY!):

On Fri, Oct 30, 2020 at 5:56 AM GeorgeSr Chin Sr via groups.io <georgechinsr=gmail.com@groups.io> wrote:
FYI, for Pro accounts and above:

https://mashable.com/article/-zoom-live-captions/


Re: Integrated Zoom captioning

Katie Wright
 

I believe this has been available for a while now. But it also requires a paid Otter a.i. account @ $13/month or $99/year. That is NOT accessibility. Zoom needs to get their own act together. 


Integrated Zoom captioning

 


Re: Do not update to the latest version of Zoom if you use ASR captions and the API code #ZoomCaptions

 

I have copied/paste my email which addresses Ann's topic.If you want to see the comparison for yourself, send me a request and I will forward to you the actual email, so you have access to the zip files below. (I am not techy enough to know how to imbed my email here, so you that you would have access to the zip files--but if anyone knows  please let me know!)


-- Yael: In preparation of our 30 min meeting this week, I have done two separate tests, reading the same paragraph, using the two different Versions of Zoom:
Zoom Version 5.2.1 and Version 5.3.2 
I do notice that in the past we have been working on 5.3.1, so I am not sure what has been added to the .2 version...

Each of the two zip files include:
  • Video of Zoom meeting with Ava Captions reading the excerpt attached
  • Ava Transcript
  • Zoom Transcript
  • other default files
  • couple of screenprints of downgrade or upgrade
 
I read the following for both tests:
 
Screen Shot 2020-10-12 at 8.19.50 PM.png
Carolyn J. Odio
carolyn@...
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Re: Do not update to the latest version of Zoom if you use ASR captions and the API code #ZoomCaptions

Tony Ferack
 

I'm following up on the question from yesterday's webinar where Debbie Schaaf presented.  The question was regarding the CART delay using Zoom.  I have seen the delay while using paid CART.  It was back in April when everyone was just getting on board with videoconferencing.  I asked my CART provider about this and her response was "It could be the way the CART provider is streaming the captions through to Zoom.  If the CART provider is using a third party streaming company that could be a reason for the delay.  Also, it could be the internet or Zoom.  We don't use a third party streaming company and our software allows us to stream directly into Zoom". 


Introduction to Google for Nonprofits Webinar #free #webinar #Google

Alan Katsura, Moderator, CA Diablo Valley Chapter
 

I know many of you are "Zoomed out," but if anyone is interested - I spotted this on YouTube today. I guess you would describe it as a streaming webinar on YouTube by Google for Nonprofits - Live Q&A. I have never participated in this format before, so it may be interesting to see. The webinar is scheduled for 10/29/20 at 7:00 am. Since I am in California, I assume that it is for our time zone. Here is the link for those who are interested. Please follow this message and let others know what you thought of the experience. 

Google for Nonprofits is free to organizations that qualify. If you have the right type of people, it can be immensely beneficial to your organization.

https://www.youtube.com/watch?v=ZBGe_BijkLM
--
Alan Katsura
Moderator HLAA Tech Group


Take the HLAA survey—COVID-19 and its Impact on the HLAA Community #Announcement

Ann Thomas, HLAA Brand Ambassador
 

Take the HLAA survey—COVID-19 and its Impact on the HLAA Community

Deadline—The survey will close at midnight on Saturday, October 31, 2020. 

Click to take survey


We’re asking our HLAA community to take part in a unique opportunity to provide responses and thoughts to our survey, COVID-19 and its Impact on the HLAA Community. In partnership with Cochlear, we seek to gain and share insights to shed light on the obstacles being faced within the community of people with hearing loss during the COVID-19 pandemic. We believe in the importance of raising awareness about challenges created by the pandemic to further advocate for people with hearing loss. The data collected from this anonymous survey will be shared with the media and used to tell the story of those challenges as well as the resilience within the HLAA community.


Re: Zoom meetings and backup host question

Jaynie Kind, CA Peninsula Chapter
 

On 10/2/20, Carolyn Odio and I tried using the host key, which is available on your Zoom profile. 

1. I sent her a link to a new meeting with a passcode and without recording enabled.  I gave her my host key ahead of time. 
2. She joined before the meeting started, and was able to get AVA going and start recording. 
3. I then joined the meeting. 

Side note:
4. She made me host and left the meeting. (We wanted to see if AVA would continue captioning even though she was the person who started the captioning.) And it did.


Speech to Text Apps

 

Carolyn,
No, I am referring to captioning Zoom meetings, videos, etc.  
Dan,
You were right!  I just turned off my Bluetooth and when I used a speech-to-text app, the volume on my hearing aids was not turned down!  Yay!
Thank you so much!
Marilyn
 
Marilyn Morse Weinhouse, Secretary
Hearing Loss Association of America - Denver Chapter
720 295-8581


Re: Speech to Text Apps

 

For cellphone calls I use InnoCaption (which captions my calls). Is this the situation to which you are referring?
--
Carolyn J. Odio
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Re: Speech to Text Apps

Steve Wonnell
 

Dear Ann,

Ah, yes, you are correct, as I found when I looked deeper just now.  You're probably correct about the copyright infringement too.  Still, the app works better for me than others have done, including AVA and Microsoft Translator.

Live Transcribe on Android is free, and it is amazingly good from what I've seen of it.

I'm sure AVA, Microsoft Translator, and others will improve with time, if they continue to be supported.

My apologies for any confusion.

Steve Wonnell
Greater Baltimore Chapter

P.S.   Here's a link to an article about Live Transcribe for iOS by its creator:


-------- Original Message --------
Subject: Re: [HLAATech] Speech to Text Apps
From: "Ann Thomas, HLAA Brand Ambassador" <athomas@...>
Date: Sat, October 10, 2020 10:54 am
To: HLAATech@groups.io

The iPhone app you are referring to is not the same app as Gooogle Live Transcribe. Note the different logos.

At some point I imagine Google will address this copyright infringement.



Re: Speech to Text Apps

Ann Thomas, HLAA Brand Ambassador
 

The iPhone app you are referring to is not the same app as Gooogle Live Transcribe. Note the different logos.

At some point I imagine Google will address this copyright infringement.



Re: Speech to Text Apps

Steve Wonnell
 

Hi all,
Live Transcribe is now available for the iPhone.  I think it’s been out for two months or so.  Unfortunately, it has a $5/mo. subscription fee.  But I’ve been very unhappy with the other that I’ve tried, so I went ahead and got this even though I don’t use that often.  It’s better in my experience than others, but still not perfect.  It can be close though, depending on the quality os speech.
Steve Wonnell
Greater Baltimore chapter


On Oct 9, 2020, at 11:12, D Brooks <Dbrooks.hlaa.roc@...> wrote:



Hello Marilyn,

It sounds like your hearing aids are paired to the iPhone and when you activate an app it is listening through it.  I have resound too and what I do is swipe down the the quick screen where you can turn off Bluetooth, airplane mode, flashlight and other quick features.  There you can tell you hearing aids to disconnect from your app.  If that does not work turn off Bluetooth and that should work.  I’m just concerned it may cause the app to stop working depending what it needs to operate.  

I personally have not found a good speech to text app for the iPhone that I like to use.  I carry a hand me down old android phone without a cell plan.  There has an app called Live Transcribe.  Using that will not interfere with my resound hearing aids since it is paired to my iPhone.  ;)

I know it is one more thing to carry but it is what we have to do sometimes to hear better unfortunately.  :(

Dan

On Fri, Oct 9, 2020 at 9:44 AM Marilyn Weinhouse, CO via groups.io <Xweinhouse=aol.com@groups.io> wrote:

I have an iPhone and have tried several different speech to text apps. The problem I’m having is whenever I start using the app it turns my hearing aids off (or volume goes way down). Does anyone else have that problem? Any ideas for solution? My hearing aids are ReSound. Thank you!

Marilyn

--
Best Always,
Dan

Daniel Brooks
HLAA New York State Association
President

HLAA Rochester Chapter 
Board Member and Past President

Healthy Living with Hearing Loss (HL2)
Co-Chair

Cell/text: 585-704-8191
HLAA NYSA Website: https://nyhearingloss.org/
HLAA Rochester Chapter Website: www.hearinglossrochester.org
HL2 Website: http://www.HL2.urmc.edu 


Re: Speech to Text Apps

D Brooks
 


Hello Marilyn,

It sounds like your hearing aids are paired to the iPhone and when you activate an app it is listening through it.  I have resound too and what I do is swipe down the the quick screen where you can turn off Bluetooth, airplane mode, flashlight and other quick features.  There you can tell you hearing aids to disconnect from your app.  If that does not work turn off Bluetooth and that should work.  I’m just concerned it may cause the app to stop working depending what it needs to operate.  

I personally have not found a good speech to text app for the iPhone that I like to use.  I carry a hand me down old android phone without a cell plan.  There has an app called Live Transcribe.  Using that will not interfere with my resound hearing aids since it is paired to my iPhone.  ;)

I know it is one more thing to carry but it is what we have to do sometimes to hear better unfortunately.  :(

Dan

On Fri, Oct 9, 2020 at 9:44 AM Marilyn Weinhouse, CO via groups.io <Xweinhouse=aol.com@groups.io> wrote:

I have an iPhone and have tried several different speech to text apps. The problem I’m having is whenever I start using the app it turns my hearing aids off (or volume goes way down). Does anyone else have that problem? Any ideas for solution? My hearing aids are ReSound. Thank you!

Marilyn

--
Best Always,
Dan

Daniel Brooks
HLAA New York State Association
President

HLAA Rochester Chapter 
Board Member and Past President

Healthy Living with Hearing Loss (HL2)
Co-Chair

Cell/text: 585-704-8191
HLAA NYSA Website: https://nyhearingloss.org/
HLAA Rochester Chapter Website: www.hearinglossrochester.org
HL2 Website: http://www.HL2.urmc.edu 


Speech to Text Apps

 

I have an iPhone and have tried several different speech to text apps. The problem I’m having is whenever I start using the app it turns my hearing aids off (or volume goes way down). Does anyone else have that problem? Any ideas for solution? My hearing aids are ReSound. Thank you!

Marilyn


Do not update to the latest version of Zoom if you use ASR captions and the API code #ZoomCaptions

 

I did a quick little test with the host and the participant both on v5.3.1. 

Case 1 was the host manually typing the captions, worked acceptably. 

Case 2 was with the WebCaptioner/VoiceMeeter configuration (direct connect audio input, with NO  loudspeaker/microphone) using the Zoom REST API with a YouTube video to generate speech input. 

Case 2a The "Send captions to Zoom only when two full lines of text are available" setting seems to work adequately. However, there was considerably significant time lags between the display of captioning on the WebCaptioner webpage and their display on the Zoom window for both host and participant, too much to be acceptable,  Was unable to identify whether the lag is attributed to WebCaptioner's communication to the Zoom API, or the lag is in the Zoop API itself. I suspect both were contributors. 

Our human CART provider had reported observing highly visible lags between seeing the text on her laptop's  transcription screen vs. when displayed on the Zoom window. I had observed similar lags between the human captioner's StreamText webpage (over Internet) and the Zoom display. The amount of lag is on the verge of unacceptability.      

Case 2b The "Send captions as soon as possible" test was inconclusive. The amount of lag made it difficult to observe for the reported duplicate text bug. The YouTube video had highly rapid speech. I would have spent more time evaluating this case, but decided it was not worth the time.

I was more interested in assessing the likelihood of the bug impacting (CASE 3)  the human CART provider case (before engaging our CART provider to test that case. The preliminary indications point toward the reported bug is not expected to impact this Case 3. Therefore, the next step is to proceed to arranging to test this case. 

 


Case 2b was with "" setting

On Wed, Oct 7, 2020 at 3:11 PM George Chin Sr <georgechinsr@...> wrote:
I do not have access to AVA/Zoom integration and thus unable to verify the AVA issue.

Hmmm... Version 5.3.1 is a prompted mandatory update. Thus, the most likely scenario is participants will be on the problem version V5.3.1.  It would be difficult, if not virtually impossible to manage which version participants are on. 

Since the work around the bug to rollback to the old Zoom version on the host, the question is what happens when:

    - Host (initiates API token and runs AVA) on the old version
    - Participants (shows captions) on Ver5.3.1

For this coming Saturday's National/California virtual meeting, Carla should test the case of human (non-AVA) captioning, unless she plans to use 1CapApp (sp?).  

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