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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
Michelle F
OMG, I figured it out! I had been going into Zoom by just typing in zoom.com in Chrome web browser. However, when all the zoom instructions say to click on the profile picture to check Zoom version, I realized they were also referring to the Zoom "Desktop Client". If anyone has had a similar issue, go into Zoom support or just Google how to start Zoom desktop client, and you can download it, or verify if you already have it. I already had it, but didn't realize it, ugh! If you have the blue icon on your taskbar on the bottom with the white video camera picture, that's the shortcut icon for Zoom Desktop Client. If you hover over that it says Start Zoom. Click on that and it will open up a window for Zoom that looks very different than what I've been seeing on zoom.com.
Then when the window first opens (before you log in) it shows the Zoom version at the bottom of the window, tada! Or after you log in, you can click on the profile image in upper right corner and then click Help-About Zoom to figure out the version. In the same menu then click Check for updates, and it will let you know that there is a new update 5.8 so go ahead and let it update to that. Whew! All this just to confirm that I had previously updated to version 5.7.8, which supposedly fixed the bugs from 5.7.7, but since they came out with another update so quickly, I'm guessing they still had some pesty bugs that still needed fixing! Why on earth Zoom would have a "desktop client" that looks different than the zoom.com view is beyond me! And they also have an App to maintain as well?! What a pain! Oh, and by the way, I contacted Zoom tech support and they got back to me fairly quickly, but after FOUR responses (the first 3 of which were bot/virtual automated responses, similar to what y'all said above in this string), they still didn't provide sufficient info/answer my questions/issue! Thanks again! Let's all cross our fingers & toes that the latest updates fix the weird issues we've been experiencing! Michelle
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
You are accessing the online version. Download the desktop version.
Ann
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
Michelle F
Thanks for the links again for checking the zoom version, those are similar to what I've been trying, but I don't see those menu options when I click my profile picture (which is not a picture, but just the generic "head"). I'm trying to attach my view here, hopefully this works. Scroll to the right to see my very limited "menu" that I see when clicking on profile.
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
There is a new Windows update available today to version 5.8.0. It includes several bug fixes.
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
Zoom release update 5.8.0 (PC only?) sometime earlier this week (09/20.) For those of you who are looking for help with Zoom, Zoom has, what I think, is one of the best help sections for any company supporting their product. Here is the link about their support page.
-- Alan Katsura akatsura@... Moderator HLAA Tech Group
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Re: Projector Recommendations
#Captioning
#Resources
Sara
Remember on Saturday I had captions in the breakout room? Since Rich uses a PowerPoint, and if the version is a newer version in Microsoft 365, you can have captions within the presentation. Also, as long as you have a slide on display, it will continue to caption. Have a slide with general information on it display during the business part of the meeting and if the mic is issued, it will caption whatever is spoken. Access to this feature is in the provided link. -- Alan Katsura akatsura@... Moderator HLAA Tech Group
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Re: Projector Recommendations
#Captioning
#Resources
Projectors are less convenient, usually, than
a large computer display, connected to a laptop. That means only
two pieces of equipment to transport and set up instead of
three. Also, you can be sure that there will be no image size or
focus issues. ======================================================================================
Best wishes John Woodgate OOO-Own Opinions Only www.woodjohn.uk Rayleigh, Essex UK Istae nunc praetereunt nisi non ubicumque On 2021-09-23 01:10, Sara Oser, N Bay
Of CA Chapter via hlaagroups.hearingloss.org wrote:
We have in-person presentations to various service organizations. Often these meetings are in back rooms in restaurants or other meeting rooms without any technology for projecting slides or captioning. We are thinking of purchasing a projector to project captioning onto a wall, portable screen or TV screen. What suggestions do you have for us?
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Projector Recommendations
#Captioning
#Resources
Sara Oser, President, HLAA North Bay of California
We have in-person presentations to various service organizations. Often these meetings are in back rooms in restaurants or other meeting rooms without any technology for projecting slides or captioning. We are thinking of purchasing a projector to project captioning onto a wall, portable screen or TV screen. What suggestions do you have for us?
Thank you. Sara Oser HLAA North Bay of California Chapter
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
Hi Michelle
The problems you listed I, and several others, had with Zoom 5.7.7. The latest version, 5.7.8 seems to solve those issues. Please let me know what version you were using. Julie says she had problems, but I thought she had updated before her meeting. If there are issues with the latest Zoom version, you need to contact Zoom support. Here is how to check for your Zoom version and how to update it. -- Alan Katsura akatsura@... Moderator HLAA Tech Group
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
You can view the Zoom version number by following these directions. The latest Zoom version for PC is 5.7.8.
https://support.zoom.us/hc/en-us/articles/201362393-Viewing-the-Zoom-version-number
Ann Thomas
Brand Ambassador
Hearing Loss Association of America
6116 Executive Blvd, Suite 320 Rockville, MD 20852
Are you a member of HLAA? Join
Now
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
Michelle F
Thanks everyone for sharing your experiences & insights. We had some more weird issues in our meeting last night (primarily our co-host, who's screen froze up & she couldn't do most zoom functions, everyone's windows froze up but she could still hear us...she had to close the program or shut her computer down (no End mtg or Leave button!) & re-enter the mtg). Others' had issues where their screen froze up a couple times (from my view, but not sure what they saw on their end), but that could've been their weak connection. Carolyn, my view of Zoom on my desktop computer is very different from the views you're showing above. Is it perhaps that your version is an App versus the desktop version? I know most of us in the mtg last night had upgraded our zoom version to the latest after the weird issues a couple weeks ago, so not sure what's going on?? Anyone else continuing to have issues? I just tried to look for what version of zoom I'm on & couldn't figure it out after clicking on the zoom bot for chat help, and also trying to look up answers in zoom help/support articles. I consider myself pretty tech savvy, and feel that I shouldn't have to look so hard to figure out something that should be so simple! Very frustrating!
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
Another way to update your zoom (for PC's and Mac Computers) is to go here:
https://zoom.us/download --click on "Zoom Client for Meetings" Download button (You will know what version you are updating to, as it states it there) --Once downloaded, click on the download package (I have a Mac & the name of it is "Zoom.pkg") --follow instructions to install the software --If it asks you for your password. it is the password you use to open your computer --At the end of the process, I move the installer to "trash" You should get a green checkmark, that indicates success For me it takes less than a minute to do it. ============= If you are curious about what version you are on, do the following: Carolyn J. Odio
(703) 725-8292 iPhone/Text
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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Hearing Loss Association of America - Welcome Back, HLAA Chapters and State Organizations!
#hlaanews
HLAATech@hlaagroups.hearingloss.org Integration <HLAATech@...>
Welcome Back, HLAA Chapters and State Organizations!By Carla Beyer-Smolin
Dear Chapter and State Leaders, Welcome back to a brand new season! There is lots of exciting activity in the HLAA Community. HLAA Chapters and State organizations continue to be resilient,...
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
Thanks Alan. We held our chapter meeting last night on Zoom. The chapter owns and pays for the basic Pro Program. We had all the same issues that the CA chapter had last week. People were let in, everything went well for a while, then all of a sudden it started. People froze, I was a co-host and lost all the controls so could not exit the meeting to reenter. I had been letting people in from the waiting room, and all of a sudden that option disappeared. Not chat either. A couple others were stuck in the meeting at the end and could not leave until the host shut the meeting down. I think the host had full control most of the time. It was crazy, but we handled it. We did tell everyone who was there to update their Zoom program. Most of them only use Zoom to attend our meetings and don’t use it personally. The interesting part was that everyone could hear the speakers most of the time, but some couldn’t see them. We have a CART provider, and her captions were visible to everyone. On my screen I had all the participants, but no indicator of who was speaking. Also no ability to mute/unmute myself. Needless to say this was frustrating but the program went on. Our CI group meets next week. We use ASR captions for that. It will be interesting to see how that goes.
One thing I’m wondering: The Zoom program is in our chapter’s name and e-mail address. Three of us have access to that e-mail account and can set up a Zoom meeting. All three of us were at last night’s meeting. I’m wondering if that might be a problem. Two were co-hosts, while one was host.
Julie Olson julieo@...
From: HLAATech@... [mailto:HLAATech@...] On Behalf Of Alan Katsura, Moderator, CA Diablo Valley Chapter
Julie
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Hearing Loss Association of America - Join Me When the Stars Come out on September 23
#hlaanews
HLAATech@hlaagroups.hearingloss.org Integration <HLAATech@...>
Join Me When the Stars Come out on September 23By Tim Browning
Barbara Kelley Executive Director Hearing Loss Association of America. Follow Barbara on Twitter: @BKelley_HLAA “Stargazing is a free, constantly changing show that allows for great conversation and...
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
Julie
Look at Louise's post in this thread on how to check for updates. Zoom, at least in its desktop app, will force an update if none has been done in the previous nine months. When you log into Zoom, if there is an update available, it will be either a mandatory or optional update. You have to install the mandatory update before proceeding. Optional updates are minor revisions to the app. -- Alan Katsura akatsura@... Moderator HLAA Tech Group
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
So one bug was an electronic horse-fly! ======================================================================================
Best wishes John Woodgate OOO-Own Opinions Only www.woodjohn.uk Rayleigh, Essex UK Istae nunc praetereunt nisi non ubicumque On 2021-09-12 23:44, Tony Ferack wrote:
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
It's almost funny that the release notes for Zoom V 5.7.8 says "Minor bug fixes". The problems that were experienced were a real pain. Tony
On Sat, Sep 11, 2021 at 9:14 PM Alan Katsura, Moderator, CA Diablo Valley Chapter <akatsura@...> wrote: If anyone experienced problems after updating to Zoom version 5.7.7, Zoom released 5.7.8, which seems to fix all the crazies that happened after the .7 update. Issues ran the gamut from freezing, random blocks of various colors appearing on the screen, unable to control anything within the Zoom environment, including leaving the meeting. The latest release came on Friday, 9/10. From what I and others experienced, this seemed to affect PC users.
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
Char Sivertson, CA <charlenesivertson@...>
I have to check for updates every time I Zoom since they are doing so many of them, It is weird that there is no auto update or auto notification of updates in Zoom. Weird. Char
On Sun, Sep 12, 2021 at 11:43 AM Louise Smith <lsmith77025@...> wrote:
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Re: Zoom Acting Crazy After 5.7.7 Release
#zoom
Louise Smith
I use the "check for updates" feature. Open Zoom Click on your picture / your profile  See "Check for Updates" 4 from the bottom. I do have a "paid" version at the lowest level. Louise Smith
On Sun, Sep 12, 2021 at 11:48 AM Julie Olson HLAA in Wisconsin/Appleton <julieo@...> wrote:
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