Tony, in my experience the Zoom Captions and Transcript don't work while you are in a breakout room. When you return to the main room, you need to reinitiate them by clicking on "Show Subtitles". I di

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Carolyn, you are awesome! Thanks for the video. This confirms the test that I tried this morning. Maybe in time Zoom will be able to handle captions in breakout rooms. Tony Ferack HLAA-MI president

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I participate in a group that provides captions for me in the break out room. However, It’s my understanding that they set this up ahead of time. Ideally, Zoom could set this up so that it could be a

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I’ve also participated where one of the breakout rooms was captioned, and it was the one I was assigned to and was appropriate for my interests. Arlene

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I just attended a meeting with the new Zoom captioning and it did exceptionally well. Are there any hints as to whose ASR system is behind the curtain? Bruce Nelson HLAA Rochester NY Chapter

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At the bottom of my transcript, there was a memo noting “captions powered by otter”. Cheri

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My captions come up in a white frame and then a black box with red don't. I am trying to find a setting for that. Thanks! Wayne Giese Morganton, NC

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Wayne, First think is to update your Zoom version--very important since this is a new feature. Go here for PC or MAC. This would be the first thing to try since captions just came out for Zoom Pro: ht

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A few days ago, I shared this new Zoom development with a moderator for the Mayo Clinic Connect group. Today, when mentors from a variety of discussion groups came together, the captions were there an

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Did you previously ask for an accommodation of captions for the meetings and were denied?

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Carolyn, you said earlier that you use a headset with microphone on Zoom. Can you please tell us what headset you use? I’ve been told that my audio sometimes fades out on Zoom. I have an old Radio Sha

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Julie, I use a "telecoil" solution. Telecoil is like having "noise cancelling headphones built into my hearing aids". I have two hearing aid settings--one is noise cancelling and the other allows the

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Thank you again Carolyn. I responded to your personal message prior to seeing this one. Neckloops are wonderful. I actually bought 5 of them on eBay this summer for $11 each, and have given them to pe

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Especially Important to wear it close to your mouth for effectiveness!

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I am attaching a pdf file, so that you can see the Zoom support response and my response to it. This will make it easier for you to enlarge the text. We may be getting some "traction" here...

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Sharing an experience with Zoom captions: Last Friday I participated on Mayo Clinic Connect mentor’s discussion. The captions worked well. Everyone was impressed. I think only 3 of the group need them

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Hi Julie, Zoom about month or so ago gave us the ability to move the caption box. If you mouse over the caption box with your cursor you will see a white hand appear. Right click on the caption box an

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Thanks Dan. That isn’t the problem. Moving the captions works great during the live Zoom meeting. I’m referring to the saved for replay one; the recording. Not possible to move it on that. Julie

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I have tried this and it does not work for me. When I put the cursor over the captions, it changes to a hand so I expected to be able to move the caption but it does not have any effect. I have tried

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I see 👍🏼

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