Captions cover Mouth (iPad) Zoom Ticket #8198634 #ZoomCaptions
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FYI: I have submitted this ticket to Zoom. Zoom Ticket #8198634
Here is an example of the problem: On iPad, the captions coverup the mouth:  See the series of emails to Zoom Support: Zoom Support Email from CJO Carolyn J. Odio
(703) 725-8292 iPhone/Text
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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D Brooks
Yes, need an option to be able to move the caption box. No one position is suitable at all times. I will make a suggestion that you can open full subtitles and it will appear on one side rather at the bottoms but of course will further reduce the viewable screen of people you are trying to see. Dan On Fri, Nov 6, 2020 at 11:50 AM Carolyn Odio <carolyn@...> wrote: FYI: I have submitted this ticket to Zoom. Zoom Ticket #8198634 --
Best Always, Dan HLAA New York State Association President HLAA Rochester Chapter Board Member and Past President Healthy Living with Hearing Loss (HL2) Co-Chair Cell/text: 585-704-8191 E-mail: dbrooks.HLAA.ROC@... HLAA NYSA Website: https://nyhearingloss.org/ HLAA Rochester Chapter Website: www.hearinglossrochester.org |
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Update received from Zoom - FYI
May be able to double click to enlarge:  -- Carolyn J. Odio
(703) 725-8292 iPhone/Text
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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Unable to enlarge and cannot read it.
From: HLAATech@groups.io [mailto:HLAATech@groups.io] On Behalf Of Carolyn Odio
Update received from Zoom - FYI Carolyn J. Odio Resident Council Rep (703) 725-8292 iPhone/Text Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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You are correct. I notice that too--that in this forum format you cannot double click it. I also added another screen shot example of the problem.
Here is the content of the email of Nov 10th from Michael Lampa: Hi Carolyn, Good day, I have submitted a ticket to our engineering team to have this checked. Will let you know once we receive a response. Thanks Michael -- Carolyn J. Odio
(703) 725-8292 iPhone/Text
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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 -- This ticket was closed by Zoom and this is my response. Carolyn J. Odio
(703) 725-8292 iPhone/Text
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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I am attaching a pdf file, so that you can see the Zoom support response and my response to it. This will make it easier for you to enlarge the text. We may be getting some "traction" here...
-- Carolyn J. Odio
(703) 725-8292 iPhone/Text
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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Sharing an experience with Zoom captions: Last Friday I participated on Mayo Clinic Connect mentor’s discussion. The captions worked well. Everyone was impressed. I think only 3 of the group need them. The session was recorded so those unable to attend could review it. On the recording, the captions were all mid screen, mostly across the speaker’s face. Really annoying. The host was set on ‘speaker view’. Wondering if gallery view would eliminate that issue. There were 12 people on this conference.
Julie Olson
From: HLAATech@groups.io [mailto:HLAATech@groups.io] On Behalf Of Carolyn Odio
I am attaching a pdf file, so that you can see the Zoom support response and my response to it. This will make it easier for you to enlarge the text. We may be getting some "traction" here... Carolyn J. Odio Resident Council Rep (703) 725-8292 iPhone/Text Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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D Brooks
Hi Julie, Zoom about month or so ago gave us the ability to move the caption box. If you mouse over the caption box with your cursor you will see a white hand appear. Right click on the caption box and drag it where you want to. I have found there is no perfect spot to place the caption but the feature is helpful at time. Hope this helps, Dan Brooks HLAA New York State Association President On Wed, Dec 16, 2020 at 10:40 AM Julie Olson <julieo@...> wrote:
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Best Always, Dan HLAA New York State Association President HLAA Rochester Chapter Board Member and Past President Healthy Living with Hearing Loss (HL2) Co-Chair Cell/text: 585-704-8191 E-mail: dbrooks.HLAA.ROC@... HLAA NYSA Website: https://nyhearingloss.org/ HLAA Rochester Chapter Website: www.hearinglossrochester.org |
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Thanks Dan. That isn’t the problem. Moving the captions works great during the live Zoom meeting. I’m referring to the saved for replay one; the recording. Not possible to move it on that.
Julie
From: HLAATech@groups.io [mailto:HLAATech@groups.io] On Behalf Of D Brooks
Hi Julie,
Zoom about month or so ago gave us the ability to move the caption box. If you mouse over the caption box with your cursor you will see a white hand appear. Right click on the caption box and drag it where you want to. I have found there is no perfect spot to place the caption but the feature is helpful at time.
Hope this helps,
Dan Brooks HLAA New York State Association President
On Wed, Dec 16, 2020 at 10:40 AM Julie Olson <julieo@...> wrote:
-- Best Always, Dan
Daniel Brooks HLAA New York State Association President
HLAA Rochester Chapter Board Member and Past President
Healthy Living with Hearing Loss (HL2) Co-Chair
Cell/text: 585-704-8191 E-mail: dbrooks.HLAA.ROC@... HLAA NYSA Website: https://nyhearingloss.org/ HLAA Rochester Chapter Website: www.hearinglossrochester.org HL2 Website: http://www.HL2.urmc.edu |
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I have tried this and it does not work for me. When I put the cursor over the captions, it changes to a hand so I expected to be able to move the caption but it does not have any effect. I have tried several things - all to no avail. I am running Windows 10 and was told it might be an Apple-only feature.
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D Brooks
I see 👍🏼 On Wed, Dec 16, 2020 at 11:19 AM Julie Olson <julieo@...> wrote:
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Best Always, Dan HLAA New York State Association President HLAA Rochester Chapter Board Member and Past President Healthy Living with Hearing Loss (HL2) Co-Chair Cell/text: 585-704-8191 E-mail: dbrooks.HLAA.ROC@... HLAA NYSA Website: https://nyhearingloss.org/ HLAA Rochester Chapter Website: www.hearinglossrochester.org |
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D Brooks
The feature I spoke of is on my laptop that is running windows. Make sure you are running the latest version of zoom. If that doesn’t fix it I am not sure what the problem is especially since the white hand appears and yet you cannot drag it to another location. Dan On Wed, Dec 16, 2020 at 11:22 AM Rich Osborne <richosborne@...> wrote: I have tried this and it does not work for me. When I put the cursor over the captions, it changes to a hand so I expected to be able to move the caption but it does not have any effect. I have tried several things - all to no avail. I am running Windows 10 and was told it might be an Apple-only feature. --
Best Always, Dan HLAA New York State Association President HLAA Rochester Chapter Board Member and Past President Healthy Living with Hearing Loss (HL2) Co-Chair Cell/text: 585-704-8191 E-mail: dbrooks.HLAA.ROC@... HLAA NYSA Website: https://nyhearingloss.org/ HLAA Rochester Chapter Website: www.hearinglossrochester.org |
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Captions Tip:
I use the "Show Subtitles" option for the Speaker View in Zoom. I turn off the captions "Hide Subtitles" and use the "View Full Transcript" for the Gallery View in Zoom. This is useful for Gallery View as it identifies the person talking. -- Carolyn J. Odio
(703) 725-8292 iPhone/Text
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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It worked for me, but only up or down. I could not move the captions to the side. Up worked better than down for me.
From: HLAATech@groups.io [mailto:HLAATech@groups.io] On Behalf Of Rich Osborne
I have tried this and it does not work for me. When I put the cursor over the captions, it changes to a hand so I expected to be able to move the caption but it does not have any effect. I have tried several things - all to no avail. I am running Windows 10 and was told it might be an Apple-only feature. |
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Julie, what device are you using for this zoom? (Of course can't move captions on iPad or iPhone, to my knowledge)
I noticed zoom puts out updates...sometimes several a week. So I would just be sure you have the latest at (PC or Mac) at: Mac or PC Zoom Version Update -- Carolyn J. Odio
(703) 725-8292 iPhone/Text
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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Julie, the other thing that makes a big difference is to update your operating system! Usually you go to the upper left corner, click on the icon (such as Chrome, Safari, Firefox etc) and click on "About" Usually you can update it there.
-- Carolyn J. Odio
(703) 725-8292 iPhone/Text
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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Sorry...I don't know how to edit my posts...
So, in my case I go to the Apple Icon (Mac), click on that and then on "About..." to update my operating system. The previous note was to update your browser (smile). So update both items! -- Carolyn J. Odio
(703) 725-8292 iPhone/Text
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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I’m using a 6 month old Lenovo laptop.
Julie
From: HLAATech@groups.io [mailto:HLAATech@groups.io] On Behalf Of Carolyn Odio
Julie, what device are you using for this zoom? (Of course can't move captions on iPad or iPhone, to my knowledge) Carolyn J. Odio Resident Council Rep (703) 725-8292 iPhone/Text Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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My concern was not about the actual Zoom meeting. It was about the recorded version. I could move the captions during the meeting, but when viewing/listening to the recorded version, they were immovable and on the middle of the screen. No way to switch from gallery view to speaker view, etc. in the recording.
Julie
From: HLAATech@groups.io [mailto:HLAATech@groups.io] On Behalf Of Carolyn Odio
Julie, the other thing that makes a big difference is to update your operating system! Usually you go to the upper left corner, click on the icon (such as Chrome, Safari, Firefox etc) and click on "About" Usually you can update it there. Carolyn J. Odio Resident Council Rep (703) 725-8292 iPhone/Text Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
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