Zoom Acting Crazy After 5.7.7 Release #zoom


Alan Katsura, Moderator, CA Diablo Valley Chapter
 

If anyone experienced problems after updating to Zoom version 5.7.7, Zoom released 5.7.8, which seems to fix all the crazies that happened after the .7 update. Issues ran the gamut from freezing, random blocks of various colors appearing on the screen, unable to control anything within the Zoom environment, including leaving the meeting. The latest release came on Friday, 9/10. From what I and others experienced, this seemed to affect PC users. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Julie Olson HLAA in Wisconsin/Appleton
 

Thank you Alan. We have used both Google Meets and Zoom during the past 2 years. We’ve decided to purchase the Zoom Pro program for the chapter because it just seems to work better for us.  Admittedly, it has taken time and practice to figure out how to use it the best possible way, but we’re very happy with it.  In fact, our non-brand specific Cochlear Implant support group has decided to use it regularly, rather than go back to in person meetings. It’s been extremely helpful to bring in people from outlying areas.

 

Our regional technical college has started offering ‘senior’ programs for people who want to learn more about Zoom before hopping on board. We hope that will help. We have lost some members during the pandemic crisis, but have gained some as well. We look forward to holding in person meetings as soon as we can, but I believe we will also incorporate some meetings on Zoom each year so we can expand our program possibilities and extend our outreach.

 

That said, it’s been interesting. I attended the meeting last week where you had problems with Zoom. It was definitely interesting to see that happen at a meeting held by the very people in California who have been such leaders in using Zoom. (Thank you for that, by the way.)  We’ve had our glitches. I’ve closed a meeting by hitting the wrong ‘button’. We’ve found that we have to teach and re teach a lot of things, but in the end it has been well worth it.

 

Thank you for staying on top of this for all of us.   One question:  I’ve not been able to upgrade my Zoom account unless I get a message from Zoom to do so.  That happens fairly often, and I do update when I get that message.  I tried to find a way to upgrade by going into the Zoom site, but did not find a way to do that.  Any thoughts on that?

 

Again, thank you for all you do out there. So glad we have the means to communicate via the internet.  LOL. I go way back to the 80s as a member of the national SHHH Board of Trustees when we had to use regular mail between meetings to communicate. Eventually e-mail was available but so many people refused to try it. A few people even dropped off the board because of this. For those of us who worked to learn it, it streamlined everything we were doing…as you can imagine. Hard to sit back and realize all that has occurred electronically since the good old days!

 

Julie Olson

HLAA in Wisconsin

 

From: HLAATech@... <HLAATech@...> On Behalf Of Alan Katsura, Moderator, CA Diablo Valley Chapter
Sent: Saturday, September 11, 2021 8:14 PM
To: HLAATech@...
Subject: [HLAATech] Zoom Acting Crazy After 5.7.7 Release #zoom

 

If anyone experienced problems after updating to Zoom version 5.7.7, Zoom released 5.7.8, which seems to fix all the crazies that happened after the .7 update. Issues ran the gamut from freezing, random blocks of various colors appearing on the screen, unable to control anything within the Zoom environment, including leaving the meeting. The latest release came on Friday, 9/10. From what I and others experienced, this seemed to affect PC users. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Louise Smith
 

I use the "check for updates" feature.
Open Zoom
Click on your picture / your profile
image.png
See "Check for Updates" 4 from the bottom.
I do have a "paid" version at the lowest level.

Louise Smith



On Sun, Sep 12, 2021 at 11:48 AM Julie Olson HLAA in Wisconsin/Appleton <julieo@...> wrote:

Thank you Alan. We have used both Google Meets and Zoom during the past 2 years. We’ve decided to purchase the Zoom Pro program for the chapter because it just seems to work better for us.  Admittedly, it has taken time and practice to figure out how to use it the best possible way, but we’re very happy with it.  In fact, our non-brand specific Cochlear Implant support group has decided to use it regularly, rather than go back to in person meetings. It’s been extremely helpful to bring in people from outlying areas.

 

Our regional technical college has started offering ‘senior’ programs for people who want to learn more about Zoom before hopping on board. We hope that will help. We have lost some members during the pandemic crisis, but have gained some as well. We look forward to holding in person meetings as soon as we can, but I believe we will also incorporate some meetings on Zoom each year so we can expand our program possibilities and extend our outreach.

 

That said, it’s been interesting. I attended the meeting last week where you had problems with Zoom. It was definitely interesting to see that happen at a meeting held by the very people in California who have been such leaders in using Zoom. (Thank you for that, by the way.)  We’ve had our glitches. I’ve closed a meeting by hitting the wrong ‘button’. We’ve found that we have to teach and re teach a lot of things, but in the end it has been well worth it.

 

Thank you for staying on top of this for all of us.   One question:  I’ve not been able to upgrade my Zoom account unless I get a message from Zoom to do so.  That happens fairly often, and I do update when I get that message.  I tried to find a way to upgrade by going into the Zoom site, but did not find a way to do that.  Any thoughts on that?

 

Again, thank you for all you do out there. So glad we have the means to communicate via the internet.  LOL. I go way back to the 80s as a member of the national SHHH Board of Trustees when we had to use regular mail between meetings to communicate. Eventually e-mail was available but so many people refused to try it. A few people even dropped off the board because of this. For those of us who worked to learn it, it streamlined everything we were doing…as you can imagine. Hard to sit back and realize all that has occurred electronically since the good old days!

 

Julie Olson

HLAA in Wisconsin

 

From: HLAATech@... <HLAATech@...> On Behalf Of Alan Katsura, Moderator, CA Diablo Valley Chapter
Sent: Saturday, September 11, 2021 8:14 PM
To: HLAATech@...
Subject: [HLAATech] Zoom Acting Crazy After 5.7.7 Release #zoom

 

If anyone experienced problems after updating to Zoom version 5.7.7, Zoom released 5.7.8, which seems to fix all the crazies that happened after the .7 update. Issues ran the gamut from freezing, random blocks of various colors appearing on the screen, unable to control anything within the Zoom environment, including leaving the meeting. The latest release came on Friday, 9/10. From what I and others experienced, this seemed to affect PC users. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Char Sivertson
 

I have to check for updates every time I Zoom since they are doing so many of them, It is weird that there is no auto update or auto notification of updates in Zoom. Weird.

Char

On Sun, Sep 12, 2021 at 11:43 AM Louise Smith <lsmith77025@...> wrote:
I use the "check for updates" feature.
Open Zoom
Click on your picture / your profile
image.png
See "Check for Updates" 4 from the bottom.
I do have a "paid" version at the lowest level.

Louise Smith



On Sun, Sep 12, 2021 at 11:48 AM Julie Olson HLAA in Wisconsin/Appleton <julieo@...> wrote:

Thank you Alan. We have used both Google Meets and Zoom during the past 2 years. We’ve decided to purchase the Zoom Pro program for the chapter because it just seems to work better for us.  Admittedly, it has taken time and practice to figure out how to use it the best possible way, but we’re very happy with it.  In fact, our non-brand specific Cochlear Implant support group has decided to use it regularly, rather than go back to in person meetings. It’s been extremely helpful to bring in people from outlying areas.

 

Our regional technical college has started offering ‘senior’ programs for people who want to learn more about Zoom before hopping on board. We hope that will help. We have lost some members during the pandemic crisis, but have gained some as well. We look forward to holding in person meetings as soon as we can, but I believe we will also incorporate some meetings on Zoom each year so we can expand our program possibilities and extend our outreach.

 

That said, it’s been interesting. I attended the meeting last week where you had problems with Zoom. It was definitely interesting to see that happen at a meeting held by the very people in California who have been such leaders in using Zoom. (Thank you for that, by the way.)  We’ve had our glitches. I’ve closed a meeting by hitting the wrong ‘button’. We’ve found that we have to teach and re teach a lot of things, but in the end it has been well worth it.

 

Thank you for staying on top of this for all of us.   One question:  I’ve not been able to upgrade my Zoom account unless I get a message from Zoom to do so.  That happens fairly often, and I do update when I get that message.  I tried to find a way to upgrade by going into the Zoom site, but did not find a way to do that.  Any thoughts on that?

 

Again, thank you for all you do out there. So glad we have the means to communicate via the internet.  LOL. I go way back to the 80s as a member of the national SHHH Board of Trustees when we had to use regular mail between meetings to communicate. Eventually e-mail was available but so many people refused to try it. A few people even dropped off the board because of this. For those of us who worked to learn it, it streamlined everything we were doing…as you can imagine. Hard to sit back and realize all that has occurred electronically since the good old days!

 

Julie Olson

HLAA in Wisconsin

 

From: HLAATech@... <HLAATech@...> On Behalf Of Alan Katsura, Moderator, CA Diablo Valley Chapter
Sent: Saturday, September 11, 2021 8:14 PM
To: HLAATech@...
Subject: [HLAATech] Zoom Acting Crazy After 5.7.7 Release #zoom

 

If anyone experienced problems after updating to Zoom version 5.7.7, Zoom released 5.7.8, which seems to fix all the crazies that happened after the .7 update. Issues ran the gamut from freezing, random blocks of various colors appearing on the screen, unable to control anything within the Zoom environment, including leaving the meeting. The latest release came on Friday, 9/10. From what I and others experienced, this seemed to affect PC users. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Tony Ferack
 

It's almost funny that the release notes for Zoom V 5.7.8 says "Minor bug fixes".  The problems that were experienced were a real pain.
Tony


On Sat, Sep 11, 2021 at 9:14 PM Alan Katsura, Moderator, CA Diablo Valley Chapter <akatsura@...> wrote:
If anyone experienced problems after updating to Zoom version 5.7.7, Zoom released 5.7.8, which seems to fix all the crazies that happened after the .7 update. Issues ran the gamut from freezing, random blocks of various colors appearing on the screen, unable to control anything within the Zoom environment, including leaving the meeting. The latest release came on Friday, 9/10. From what I and others experienced, this seemed to affect PC users. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


John Woodgate
 

So one bug was an electronic horse-fly!

======================================================================================
Best wishes John Woodgate OOO-Own Opinions Only
www.woodjohn.uk
Rayleigh, Essex UK
Istae nunc praetereunt nisi non ubicumque



On 2021-09-12 23:44, Tony Ferack wrote:
It's almost funny that the release notes for Zoom V 5.7.8 says "Minor bug fixes".  The problems that were experienced were a real pain.
Tony

On Sat, Sep 11, 2021 at 9:14 PM Alan Katsura, Moderator, CA Diablo Valley Chapter <akatsura@...> wrote:
If anyone experienced problems after updating to Zoom version 5.7.7, Zoom released 5.7.8, which seems to fix all the crazies that happened after the .7 update. Issues ran the gamut from freezing, random blocks of various colors appearing on the screen, unable to control anything within the Zoom environment, including leaving the meeting. The latest release came on Friday, 9/10. From what I and others experienced, this seemed to affect PC users. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group

Virus-free. www.avg.com


Alan Katsura, Moderator, CA Diablo Valley Chapter
 

Julie

Look at Louise's post in this thread on how to check for updates. Zoom, at least in its desktop app, will force an update if none has been done in the previous nine months. When you log into Zoom, if there is an update available, it will be either a mandatory or optional update. You have to install the mandatory update before proceeding. Optional updates are minor revisions to the app. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Julie Olson HLAA in Wisconsin/Appleton
 

Thanks Alan.  We held our chapter meeting last night on Zoom. The chapter owns and pays for the basic Pro Program. We had all the same issues that the CA chapter had last week. People were let in, everything went well for a while, then all of a sudden it started. People froze, I was a co-host and lost all the controls so could not exit the meeting to reenter. I had been letting people in from the waiting room, and all of a sudden that option disappeared. Not chat either. A couple others were stuck in the meeting at the end and could not leave until the host shut the meeting down.  I think the host had full control most of the time.  It was crazy, but we handled it. We did tell everyone who was there to update their Zoom program. Most of them only use Zoom to attend our meetings and don’t use it personally.  The interesting part was that everyone could hear the speakers most of the time, but some couldn’t see them. We have a CART provider, and her captions were visible to everyone.  On my screen I had all the participants, but no indicator of who was speaking. Also no ability to mute/unmute myself.  Needless to say this was frustrating but the program went on. Our CI group meets next week. We use ASR captions for that. It will be interesting to see how that goes.

 

One thing I’m wondering:  The Zoom program is in our chapter’s name and e-mail address. Three of us have access to that e-mail account and can set up a Zoom meeting. All three of us were at last night’s meeting. I’m wondering if that might be a problem. Two were co-hosts, while one was host.

 

Julie Olson

julieo@...

 

From: HLAATech@... [mailto:HLAATech@...] On Behalf Of Alan Katsura, Moderator, CA Diablo Valley Chapter
Sent: Tuesday, September 14, 2021 11:12 AM
To: HLAATech@...
Subject: Re: [HLAATech] Zoom Acting Crazy After 5.7.7 Release #zoom

 

Julie

Look at Louise's post in this thread on how to check for updates. Zoom, at least in its desktop app, will force an update if none has been done in the previous nine months. When you log into Zoom, if there is an update available, it will be either a mandatory or optional update. You have to install the mandatory update before proceeding. Optional updates are minor revisions to the app. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


 

Another way to update your zoom (for PC's and Mac Computers) is to go here:
https://zoom.us/download

--click on "Zoom Client for Meetings" Download button
(You will know what version you are updating to, as it states it there)
--Once downloaded, click on the download package (I have a Mac & the name of it is "Zoom.pkg")
--follow instructions to install the software
--If it asks you for your password. it is the password you use to open your computer
--At the end of the process, I move the installer to "trash"
You should get a green checkmark, that indicates success
For me it takes less than a minute to do it.

=============

 If you are curious about what version you are on, do the following:

1) click the zoom icon (blue with white video camera) 
2) be sure you are on the HOME page tab (see top)
3) click on the tiny gear at top right corner
4) click on the Statistics (menu on left)
5) at bottom will be the version you are running on
-

Carolyn J. Odio
HLAA Washington
Resident Council Rep
Hearing Loss Group at www.panorama.org

(703) 725-8292 iPhone/Text 
Residence: 1835 Circle LN SE, Apt 425, Lacey, WA 98503
 

 

 


Michelle F
 

Thanks everyone for sharing your experiences & insights. We had some more weird issues in our meeting last night (primarily our co-host, who's screen froze up & she couldn't do most zoom functions, everyone's windows froze up but she could still hear us...she had to close the program or shut her computer down (no End mtg or Leave button!) & re-enter the mtg). Others' had issues where their screen froze up a couple times (from my view, but not sure what they saw on their end), but that could've been their weak connection. Carolyn, my view of Zoom on my desktop computer is very different from the views you're showing above. Is it perhaps that your version is an App versus the desktop version? I know most of us in the mtg last night had upgraded our zoom version to the latest after the weird issues a couple weeks ago, so not sure what's going on?? Anyone else continuing to have issues? I just tried to look for what version of zoom I'm on & couldn't figure it out after clicking on the zoom bot for chat help, and also trying to look up answers in zoom help/support articles. I consider myself pretty tech savvy, and feel that I shouldn't have to look so hard to figure out something that should be so simple! Very frustrating! 


Ann Thomas, HLAA Brand Ambassador
 

You can view the Zoom version number by following these directions. The latest Zoom version for PC is 5.7.8.
https://support.zoom.us/hc/en-us/articles/201362393-Viewing-the-Zoom-version-number

Ann Thomas
Brand Ambassador
Hearing Loss Association of America
6116 Executive Blvd, Suite 320 Rockville, MD 20852
Are you a member of HLAA? Join Now


Alan Katsura, Moderator, CA Diablo Valley Chapter
 

Hi Michelle
 The problems you listed I, and several others, had with Zoom 5.7.7. The latest version, 5.7.8 seems to solve those issues. Please let me know what version you were using. Julie says she had problems, but I thought she had updated before her meeting. If there are issues with the latest Zoom version, you need to contact Zoom support. Here is how to check for your Zoom version and how to update it.

--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


Alan Katsura, Moderator, CA Diablo Valley Chapter
 

Zoom release update 5.8.0 (PC only?) sometime earlier this week (09/20.) For those of you who are looking for help with Zoom, Zoom has, what I think, is one of the best help sections for any company supporting their product. Here is the link about their support page.

--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group


 

There is a new Windows update available today to version 5.8.0.
It includes several bug fixes.


Michelle F
 

Thanks for the links again for checking the zoom version, those are similar to what I've been trying, but I don't see those menu options when I click my profile picture (which is not a picture, but just the generic "head"). I'm trying to attach my view here, hopefully this works. Scroll to the right to see my very limited "menu" that I see when clicking on profile.


Ann Thomas, HLAA Brand Ambassador
 

You are accessing the online version. Download the desktop version.

Ann


Michelle F
 

OMG, I figured it out! I had been going into Zoom by just typing in zoom.com in Chrome web browser. However, when all the zoom instructions say to click on the profile picture to check Zoom version, I realized they were also referring to the Zoom "Desktop Client". If anyone has had a similar issue, go into Zoom support or just Google how to start Zoom desktop client, and you can download it, or verify if you already have it. I already had it, but didn't realize it, ugh! If you have the blue icon on your taskbar on the bottom with the white video camera picture, that's the shortcut icon for Zoom Desktop Client.  If you hover over that it says Start Zoom. Click on that and it will open up a window for Zoom that looks very different than what I've been seeing on zoom.com.
 
Then when the window first opens (before you log in) it shows the Zoom version at the bottom of the window, tada! Or after you log in, you can click on the profile image in upper right corner and then click Help-About Zoom to figure out the version. In the same menu then click Check for updates, and it will let you know that there is a new update 5.8 so go ahead and let it update to that.

Whew! All this just to confirm that I had previously updated to version 5.7.8, which supposedly fixed the bugs from 5.7.7, but since they came out with another update so quickly, I'm guessing they still had some pesty bugs that still needed fixing!

Why on earth Zoom would have a "desktop client" that looks different than the zoom.com view is beyond me! And they also have an App to maintain as well?! What a pain! Oh, and by the way, I contacted Zoom tech support and they got back to me fairly quickly, but after FOUR responses (the first 3 of which were bot/virtual automated responses, similar to what y'all said above in this string), they still didn't provide sufficient info/answer my questions/issue!

Thanks again! Let's all cross our fingers & toes that the latest updates fix the weird issues we've been experiencing! 

Michelle


Louise Smith
 

zoom.com is opening in your BROWSER.  The client opens a separate app.
Good luck!

Louise Smith


On Thu, Sep 23, 2021 at 11:15 PM Michelle F <michellelfrisbie@...> wrote:
OMG, I figured it out! I had been going into Zoom by just typing in zoom.com in Chrome web browser. However, when all the zoom instructions say to click on the profile picture to check Zoom version, I realized they were also referring to the Zoom "Desktop Client". If anyone has had a similar issue, go into Zoom support or just Google how to start Zoom desktop client, and you can download it, or verify if you already have it. I already had it, but didn't realize it, ugh! If you have the blue icon on your taskbar on the bottom with the white video camera picture, that's the shortcut icon for Zoom Desktop Client.  If you hover over that it says Start Zoom. Click on that and it will open up a window for Zoom that looks very different than what I've been seeing on zoom.com.
 
Then when the window first opens (before you log in) it shows the Zoom version at the bottom of the window, tada! Or after you log in, you can click on the profile image in upper right corner and then click Help-About Zoom to figure out the version. In the same menu then click Check for updates, and it will let you know that there is a new update 5.8 so go ahead and let it update to that.

Whew! All this just to confirm that I had previously updated to version 5.7.8, which supposedly fixed the bugs from 5.7.7, but since they came out with another update so quickly, I'm guessing they still had some pesty bugs that still needed fixing!

Why on earth Zoom would have a "desktop client" that looks different than the zoom.com view is beyond me! And they also have an App to maintain as well?! What a pain! Oh, and by the way, I contacted Zoom tech support and they got back to me fairly quickly, but after FOUR responses (the first 3 of which were bot/virtual automated responses, similar to what y'all said above in this string), they still didn't provide sufficient info/answer my questions/issue!

Thanks again! Let's all cross our fingers & toes that the latest updates fix the weird issues we've been experiencing! 

Michelle