Thank you Alan. We have used both Google Meets and Zoom during the past 2 years. We’ve decided to purchase the Zoom Pro program for the chapter because it just seems to work better for us.  Admittedly, it has taken time and practice to figure out how to use it the best possible way, but we’re very happy with it.  In fact, our non-brand specific Cochlear Implant support group has decided to use it regularly, rather than go back to in person meetings. It’s been extremely helpful to bring in people from outlying areas.

 

Our regional technical college has started offering ‘senior’ programs for people who want to learn more about Zoom before hopping on board. We hope that will help. We have lost some members during the pandemic crisis, but have gained some as well. We look forward to holding in person meetings as soon as we can, but I believe we will also incorporate some meetings on Zoom each year so we can expand our program possibilities and extend our outreach.

 

That said, it’s been interesting. I attended the meeting last week where you had problems with Zoom. It was definitely interesting to see that happen at a meeting held by the very people in California who have been such leaders in using Zoom. (Thank you for that, by the way.)  We’ve had our glitches. I’ve closed a meeting by hitting the wrong ‘button’. We’ve found that we have to teach and re teach a lot of things, but in the end it has been well worth it.

 

Thank you for staying on top of this for all of us.   One question:  I’ve not been able to upgrade my Zoom account unless I get a message from Zoom to do so.  That happens fairly often, and I do update when I get that message.  I tried to find a way to upgrade by going into the Zoom site, but did not find a way to do that.  Any thoughts on that?

 

Again, thank you for all you do out there. So glad we have the means to communicate via the internet.  LOL. I go way back to the 80s as a member of the national SHHH Board of Trustees when we had to use regular mail between meetings to communicate. Eventually e-mail was available but so many people refused to try it. A few people even dropped off the board because of this. For those of us who worked to learn it, it streamlined everything we were doing…as you can imagine. Hard to sit back and realize all that has occurred electronically since the good old days!

 

Julie Olson

HLAA in Wisconsin

 

From: HLAATech@... <HLAATech@...> On Behalf Of Alan Katsura, Moderator, CA Diablo Valley Chapter
Sent: Saturday, September 11, 2021 8:14 PM
To: HLAATech@...
Subject: [HLAATech] Zoom Acting Crazy After 5.7.7 Release #zoom

 

If anyone experienced problems after updating to Zoom version 5.7.7, Zoom released 5.7.8, which seems to fix all the crazies that happened after the .7 update. Issues ran the gamut from freezing, random blocks of various colors appearing on the screen, unable to control anything within the Zoom environment, including leaving the meeting. The latest release came on Friday, 9/10. From what I and others experienced, this seemed to affect PC users. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group

I use the "check for updates" feature.

Open Zoom

Click on your picture / your profile

See "Check for Updates" 4 from the bottom.

I do have a "paid" version at the lowest level.

Louise Smith

On Sun, Sep 12, 2021 at 11:48 AM Julie Olson HLAA in Wisconsin/Appleton <julieo@...> wrote:

Thank you Alan. We have used both Google Meets and Zoom during the past 2 years. We’ve decided to purchase the Zoom Pro program for the chapter because it just seems to work better for us.  Admittedly, it has taken time and practice to figure out how to use it the best possible way, but we’re very happy with it.  In fact, our non-brand specific Cochlear Implant support group has decided to use it regularly, rather than go back to in person meetings. It’s been extremely helpful to bring in people from outlying areas.

 

Our regional technical college has started offering ‘senior’ programs for people who want to learn more about Zoom before hopping on board. We hope that will help. We have lost some members during the pandemic crisis, but have gained some as well. We look forward to holding in person meetings as soon as we can, but I believe we will also incorporate some meetings on Zoom each year so we can expand our program possibilities and extend our outreach.

 

That said, it’s been interesting. I attended the meeting last week where you had problems with Zoom. It was definitely interesting to see that happen at a meeting held by the very people in California who have been such leaders in using Zoom. (Thank you for that, by the way.)  We’ve had our glitches. I’ve closed a meeting by hitting the wrong ‘button’. We’ve found that we have to teach and re teach a lot of things, but in the end it has been well worth it.

 

Thank you for staying on top of this for all of us.   One question:  I’ve not been able to upgrade my Zoom account unless I get a message from Zoom to do so.  That happens fairly often, and I do update when I get that message.  I tried to find a way to upgrade by going into the Zoom site, but did not find a way to do that.  Any thoughts on that?

 

Again, thank you for all you do out there. So glad we have the means to communicate via the internet.  LOL. I go way back to the 80s as a member of the national SHHH Board of Trustees when we had to use regular mail between meetings to communicate. Eventually e-mail was available but so many people refused to try it. A few people even dropped off the board because of this. For those of us who worked to learn it, it streamlined everything we were doing…as you can imagine. Hard to sit back and realize all that has occurred electronically since the good old days!

 

Julie Olson

HLAA in Wisconsin

 

From: HLAATech@... <HLAATech@...> On Behalf Of Alan Katsura, Moderator, CA Diablo Valley Chapter
Sent: Saturday, September 11, 2021 8:14 PM
To: HLAATech@...
Subject: [HLAATech] Zoom Acting Crazy After 5.7.7 Release #zoom

 

If anyone experienced problems after updating to Zoom version 5.7.7, Zoom released 5.7.8, which seems to fix all the crazies that happened after the .7 update. Issues ran the gamut from freezing, random blocks of various colors appearing on the screen, unable to control anything within the Zoom environment, including leaving the meeting. The latest release came on Friday, 9/10. From what I and others experienced, this seemed to affect PC users. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group

If anyone experienced problems after updating to Zoom version 5.7.7, Zoom released 5.7.8, which seems to fix all the crazies that happened after the .7 update. Issues ran the gamut from freezing, random blocks of various colors appearing on the screen, unable to control anything within the Zoom environment, including leaving the meeting. The latest release came on Friday, 9/10. From what I and others experienced, this seemed to affect PC users. 
--
Alan Katsura
akatsura@...
Moderator HLAA Tech Group

OMG, I figured it out! I had been going into Zoom by just typing in zoom.com in Chrome web browser. However, when all the zoom instructions say to click on the profile picture to check Zoom version, I realized they were also referring to the Zoom "Desktop Client". If anyone has had a similar issue, go into Zoom support or just Google how to start Zoom desktop client, and you can download it, or verify if you already have it. I already had it, but didn't realize it, ugh! If you have the blue icon on your taskbar on the bottom with the white video camera picture, that's the shortcut icon for Zoom Desktop Client.  If you hover over that it says Start Zoom. Click on that and it will open up a window for Zoom that looks very different than what I've been seeing on zoom.com.

 

Then when the window first opens (before you log in) it shows the Zoom version at the bottom of the window, tada! Or after you log in, you can click on the profile image in upper right corner and then click Help-About Zoom to figure out the version. In the same menu then click Check for updates, and it will let you know that there is a new update 5.8 so go ahead and let it update to that.

Whew! All this just to confirm that I had previously updated to version 5.7.8, which supposedly fixed the bugs from 5.7.7, but since they came out with another update so quickly, I'm guessing they still had some pesty bugs that still needed fixing!

Why on earth Zoom would have a "desktop client" that looks different than the zoom.com view is beyond me! And they also have an App to maintain as well?! What a pain! Oh, and by the way, I contacted Zoom tech support and they got back to me fairly quickly, but after FOUR responses (the first 3 of which were bot/virtual automated responses, similar to what y'all said above in this string), they still didn't provide sufficient info/answer my questions/issue!

Thanks again! Let's all cross our fingers & toes that the latest updates fix the weird issues we've been experiencing! 

Michelle