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So.. I'm afraid to use secure messaging now.. Excessive messaging is an opinion of someone randomly placed on veterans that need the option the most. I think it's because it's less convenient for the VA employees and it also leaves a written record. Who determines what is excessive ? It's not someone that is HOH, I'm pretty sure of that.
I appealed it and won so I can secure message again. But I'm still on the disruptive Veteran list.
My records are flagged. The VSO has dropped the ball.
This is incredible. Have you taken any action through your VSO or anyone else?
I can get MRI images XRays. all the info to go with them. Colonoscopy images and all the doctors notes/ But audiology? Nope,, You have to fill out a release of information request and wait for that. I live 90 miles away so the internet is critical to me as well as in Secure messaging. Being HOH I use that more and prefer to use that over phone calls. Even with a caption phone. I prefer messaging. Well that requires more messages and I was banned from secure messaging for excessive messages. They know I am hearing impaited but they don't have any issue with banning hearing disabled Veterans from the one thing that I've thought was going to be a plus for us. There are 3.5 million hearing impaired veterans and 1/2 that many are service connected. So secure messaging was going to be a good thing. As it turned out,It wasn't for our benefit after all.
Wow! Thanks. This is very helpful especially about the lack of captioning on video appointments. I’ve never had one so wasn’t aware of that and didn’t think about it. Raises another issue with Microsoft Teams and Zoom.
LOOP. I'm not sure but I saw an illustration and it looked to be how to give veterans the " run around".
There isn't Close captions in the Video appointments. Which the DOJ requires.
There is an online portal for veterans to access their medical records called " Blue Dot " You can get about everything except an audiogram from the audiology department. Or anything from audiology for that matter.
In Spite of having a secure message app on their website. Medical personnel seem to insist on calling when they know you are HOH. That works to their benefit and if one uses secure messaging. you can get banned and even put on a " Disruptive Behaviour Veteran" and a flag is placed in your records, So being HOH at the VA is Punished .
I have been banned and am still on the DBL.. Even after they admitted they were wrong to ban me from secure messaging.
I have a meeting Wednesday morning with staff for the Senate Committee on Aging re: VA’s shortfall on compliance with Section 508 of the Rehab Act.
Some of you have significant more experience/knowledge on these issues than I do so I am requesting your input as to some issues you are aware of and perhaps willing to talk about.
I don’t know HLAA’s thoughts but I would like to offer them an opportunity to meet with us next week so they could have a more direct interchange of info with those of you willing to talk with them.
A few issues I plan on bringing up include:
Access to audiology medical exam results (I know some of you have mentioned that and I have had that problem)
Loop - I know nothing about this except how to spell it
I know there has been some chatter on other issues but don’t recall them now.
Did we ever decide on the survey? Maybe we can discuss possible questions from them for a survey.
For this meeting I will speak only for myself and no one else.
Let me know what you think and Carla please let me know HLAA’s position on inviting them and/or working with them to perhaps doing a survey for them.
See you all next week.