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I am not disagreeing with you or Mr. Black. I am just suggesting a possible solution until the VA gets their act together. I also suggested to him that he file a complaint with either the EEOC or even with his VA's local EE officer. Several years ago, the Long Beach VA Dental Clinic was having problems with faux service dogs disrupting their exams and treatments. It got so bad that a dentist was finally bitten by one of the fake service dogs. So, they declared the exam rooms to be operatories and prohibited all dogs, even legitimate service dogs like mine.
I contacted the local EE Officer at Long Beach, and she agreed with me that there was no reason service dogs should be excluded from the examining and treatment rooms. While she worked to have the new policy changed, she became the puppy sitter for my Canine Companion Hearing Dog, Montera, during my dental subsequent appointments. Six months later, service dogs were welcome back into the dental exam and treatment rooms.
One unexpected result from this was that Voluntary Services constructed kennels for the use of veterans with pets. However, despite the fact that the kennels were built, the pet care program was never approved.
While I suggested to Mr. Black that he contact either the EEOC or his VA's EE Officer to file a complaint, he seems to feel that others should do that work for him. And, as we both know, the VA does not always follow its own laws or policies. And, sometimes it requires that we invest our own time and energy into changing things.