Re: Issue With The Denver VA
I thought of another thing regarding the unstable remote. Try removing the app from the I phone--turn off your phone, turn it on and download and re-install the app.--you may need to re-pair the devices.toggle quoted message Show quoted text
From: HLAAVeterans@... <HLAAVeterans@...> On Behalf Of Jim Rau via hlaagroups.hearingloss.org
Sent: Monday, August 23, 2021 1:51 PM
Subject: Re: [HLAAVeterans] Issue With The Denver VA
Hi Dick, Welcome to the site. Glad you found it.
I also have a service connected hearing loss from Viet Nam. Like you I struggle to understand speech in noisy situations. I have received my audiology care from VA for many years. At first I was told I could get new hearing aids every 3 years and most recently every 4 years.
My most recent hearing aid replacement began in February when I qualified for new hearing aids. I had been using Oticon OPn. The audiologist tested my hearing and prescribed new Oticon More (which would become available on VA contract in May. By the time the hearing aids came in late may that audiologist had moved to a different position in VA. The audiologist who set up my Otidon Mores said she thought I’d do better with the Phonak Paradise so she ordered them but did fit me with to. Oticon Mores which I wore for 3 months while waiting for the Phonaks. Two weeks ago she fit me with the Phonak Paradise which seem to work a bit better than the Oticons but I have issues. While they do sound a bit better and connect wirelessly to more things than the Oticons they are harder to use. By that I mean they don’t work as seamlessly as the Oticons. The Phone app that controls the Phonaks is terrible. It drops connections and changes programs randomly. I found out from Phonak that the Paradise hearing aide provided to VA do not have the latest firmware and VA won’t have that firmware until about November. So I went to a private audiology clinic and got them updated with the new firmware. They still remain unstable. Outgoing phone calls connect the Phonaks, but incoming calls go to the phone audio and I have to switch it over manually.
I was anxious to get the Phonak Paradise but I’m considering going back to the Oticons because they work seamlessly. Today,for instance, my Phonaks changed programs about 6 or 8 times by themselves. I changed them back manually to the correct program each time. The mute button mutes the Phonaks only momentarily. I sometimes want to mute them and just listen to music without the hearing aid microphones on. The Phonaks have more automatic features which is great but they don’t work as they are supposed to. I’m communicating with Phonak and the private audiologists to remedy the instability issues. Bottom line is I’m still undecided which ones I’ll keep. I know I’ll have them for at least 4 years.
For you, I think VA’s position is that they will not replace your hearing aids as long as they are working just to get the latest technology. Every time Ihave received new hearing aids my anticipation was much higher than the improvement. The way the audiologist sets them up is more important in my opinion. And if I were you I wouldn’t want the Phonak Paradise from VA until after they get the new firmware (November???)
President HLAA WI Association
On Aug 23, 2021, at 3:11 PM, dwisott <dwisott@...> wrote: