Date   

Event: Veterans Across America Virtual Chapter Meeting - 09/21/2021 #cal-reminder

HLAAVeterans@hlaagroups.hearingloss.org Calendar <noreply@...>
 

Reminder: Veterans Across America Virtual Chapter Meeting

When:
09/21/2021
8:00pm to 9:00pm
(UTC-04:00) America/New York

Where:
Virtual Zoom Meeting

Organizer: Carla Beyer-Smolin cbeyer-smolin@...

View Event

Description:

We invite VAAVC members to attend the next Veterans Across America Virtual Chapter Meeting (VAAVC) online using Zoom.

Date: September 21, 2021
Time: 8 p.m. ET, 7 p.m. CT, 6 p.m. MT, 5 p.m. PT 

This meeting will discuss chapter business and future activities. We look forward to seeing you online.

REGISTER

The HLAA Veterans Across America Virtual Chapter is sponsored exclusively by Starkey.


Hearing Loss Association of America - Welcome Back, HLAA Chapters and State Organizations! #hlaanews

HLAAVeterans@hlaagroups.hearingloss.org Integration <HLAAVeterans@...>
 

Welcome Back, HLAA Chapters and State Organizations!

By Carla Beyer-Smolin

Dear Chapter and State Leaders, Welcome back to a brand new season! There is lots of exciting activity in the HLAA Community. HLAA Chapters and State organizations continue to be resilient,...

Blog content summary only, click the Blog Title to Read More...


VAAVC Meeting has been updated to 9/21/2021 at 8 pm

Carla Beyer-Smolin
 

Dear VAAVC members,

 

I recently updated our calendar on the HLAA Veterans Group calendar. Our meetings are always scheduled on the 3rd Tuesday of the month. I made the mistake of listing the event as a repeat event for the 17th of every month. I have since edited that meeting event to 9/21/2021 at 8 pm. Please accept my apologies for the confusion.

 

Best regards,

 

Carla Beyer-Smolin

Chapter and Membership Coordinator

Hearing Loss Association of America

6116 Executive Blvd, Suite 320 │Rockville, MD 20852

301.657.2248 ext. 101 | cbeyer-smolin@...│www.hearingloss.org

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Event: Veterans Across America Virtual Chapter Meeting - Tuesday, September 21, 2021 #cal-invite

HLAAVeterans@hlaagroups.hearingloss.org Calendar <noreply@...>
 

Veterans Across America Virtual Chapter Meeting

When:
Tuesday, September 21, 2021
8:00pm to 9:00pm
(UTC-04:00) America/New York

Where:
Virtual Zoom Meeting

Organizer: Carla Beyer-Smolin cbeyer-smolin@...

View Event

Description:

We invite VAAVC members to attend the next Veterans Across America Virtual Chapter Meeting (VAAVC) online using Zoom.

Date: September 21, 2021
Time: 8 p.m. ET, 7 p.m. CT, 6 p.m. MT, 5 p.m. PT 

This meeting will discuss chapter business and future activities. We look forward to seeing you online.

REGISTER

The HLAA Veterans Across America Virtual Chapter is sponsored exclusively by Starkey.


Event: Veterans Across America Virtual Chapter Meeting - 09/17/2021 #cal-reminder

HLAAVeterans@hlaagroups.hearingloss.org Calendar <noreply@...>
 

Reminder: Veterans Across America Virtual Chapter Meeting

When:
09/17/2021
8:00pm to 9:00pm
(UTC-04:00) America/New York

Where:
Virtual Zoom Meeting

Organizer: Carla Beyer-Smolin cbeyer-smolin@...

View Event

Description:

We invite VAAVC members to attend the next Veterans Across America Virtual Chapter Meeting (VAAVC) online using Zoom.

Date: August 17, 2021
Time: 8 p.m. ET, 7 p.m. CT, 6 p.m. MT, 5 p.m. PT 

This meeting will discuss chapter business and future activities. We look forward to seeing you online.

REGISTER

The HLAA Veterans Across America Virtual Chapter is sponsored exclusively by Starkey.


Hearing Loss Association of America - Join Me When the Stars Come out on September 23 #hlaanews

HLAAVeterans@hlaagroups.hearingloss.org Integration <HLAAVeterans@...>
 

Join Me When the Stars Come out on September 23

By Tim Browning

Barbara Kelley Executive Director Hearing Loss Association of America. Follow Barbara on Twitter: @BKelley_HLAA “Stargazing is a free, constantly changing show that allows for great conversation and...

Blog content summary only, click the Blog Title to Read More...


Hearing Loss Association of America - How to View Award-Winning Hearing Loss Documentary “We Hear You”

Carla Beyer-Smolin
 

By Carrie Johnson

Carrie Johnson Director of Communications Hearing Loss Association of America Lights . . . camera . . . action! HLAA is hosting an exclusive “We Hear You” Zoom Event featuring a Talkback with the...

Blog content summary only, click the Blog Title to Read More...


Re: Utilization of Audiology by vets

Steve Sterry
 

I disagree.  Most of us are taught in the military to accept what our officers and non-coms give us.  I think that it is the same way with the VA, except for a few people who go above and beyond to care for their veterans.  At Long Beach, for example, I see a clerical staff that is much more interested in themselves and their cell phones than the veterans that they serve.  I have been in the system long enough to know who to see for what.  When my VA doctor was promoted and went to work for the region, I was assigned a replacement who was more interested in the clock than in me.  I actually had to go to a VA remote clinic to find a doctor that I could trust.  I see the same attitude with audiologists.  Luckily, I have one of the best, but when I can get an appointment with him, I have yet to find another audiologist who seems to be really interested in me rather than just a body who needs to be serviced.

 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258

Email: steve.sterry@...

 



On Mon, Aug 30, 2021 at 6:16 PM dwisott <dwisott@...> wrote:
Until recently I had an audiologist who always seemed committed to providing me with the equipment and care I needed, without me asking for it.  I always felt that they considered veterans important clients who should be treated with respect and their needs were of the highest priority.  That audiologist has left and, while it’s still too early to judge fairly, I sense a new attitude.  We may be experiencing a cost-cutting environment, although the VA does offer top-of-the-line equipment.  And how can a veteran know what to ask for?  I think we basically become resigned to the fact that our hearing is impaired and we just have to live it.  And if the vet doesn’t know how to use his equipment, if he/she doesn’t speak out then we can hardly blame the audiologist.

On Aug 30, 2021, at 6:19 PM, Steve Sterry <steve.sterry@...> wrote:

I would concur with Jim's statement.  I also believe that it is particularly true with many older veterans (in their 80s and 90s) whose view of the VA may be negative.  So often, as I have experienced in the past, most audiologists do not spend time telling veterans what accessories or specialized equipment is available to the veteran.  Instead, the veteran goes to the VA to get hearing aids, and that is all that he or she gets because nothing else was requested.
 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258 

Email: steve.sterry@...

 


On Mon, Aug 30, 2021 at 2:48 PM Jim Rau <jimrau@...> wrote:
Karl I couldn’t agree more. I think you are talking about disability rating examinations. I believe there are 3 nationwide who are contracted by VA to do the examinations. I had one last year that resulted in a 10% increase in my disability. The same thing happened abut 3 0r 4 years before that.  

Regarding the number os CIs provided by VA I agree they are sadly way behind. I heard an audiologist speak who formerly worked for VA and he said by his appraisal VA was only doing about 10% of the CIs they should be doing. 

I would add that all the audiologists that I’ve seen in VA (about 7 or 8 of the) have been caring and competent professionals. Although none of them admitted it.  I think they are alll constrained by policies of VA. Many veterans require ore instruction on how to use the hearing aids and associated devices they receive. They just don’t get it. The devices don’t get used and the veteran doesn’t get the help he/she needs.  
On Aug 30, 2021, at 2:35 PM, Karl Hallsten <karl@...> wrote:

While Tinnitus and Hearing Loss are the largest diagnostic groups for disability do we or the VA have any data on the actual usage of VA or vets with hearing loss? i.e. what percentage have HA or CI
IMO The VA is not keeping up with the move of profound loss to CI's with very limited surgery centers  not sure whether is 15 or and programing centers.  They are contracting out but with most states not having it in house it doesn't happen as it should.   The results are so good now and the processors are improving drastically with each new model will all three manufactures.

While they are good about providing ALD's by and large unless you know enough what to ask they are not offered and they also are not helpful on how to use them unless they are integrated with the hearing aid. 

Karl 





Re: Utilization of Audiology by vets

dwisott
 

Until recently I had an audiologist who always seemed committed to providing me with the equipment and care I needed, without me asking for it.  I always felt that they considered veterans important clients who should be treated with respect and their needs were of the highest priority.  That audiologist has left and, while it’s still too early to judge fairly, I sense a new attitude.  We may be experiencing a cost-cutting environment, although the VA does offer top-of-the-line equipment.  And how can a veteran know what to ask for?  I think we basically become resigned to the fact that our hearing is impaired and we just have to live it.  And if the vet doesn’t know how to use his equipment, if he/she doesn’t speak out then we can hardly blame the audiologist.

On Aug 30, 2021, at 6:19 PM, Steve Sterry <steve.sterry@...> wrote:

I would concur with Jim's statement.  I also believe that it is particularly true with many older veterans (in their 80s and 90s) whose view of the VA may be negative.  So often, as I have experienced in the past, most audiologists do not spend time telling veterans what accessories or specialized equipment is available to the veteran.  Instead, the veteran goes to the VA to get hearing aids, and that is all that he or she gets because nothing else was requested.
 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258 

Email: steve.sterry@...

 


On Mon, Aug 30, 2021 at 2:48 PM Jim Rau <jimrau@...> wrote:
Karl I couldn’t agree more. I think you are talking about disability rating examinations. I believe there are 3 nationwide who are contracted by VA to do the examinations. I had one last year that resulted in a 10% increase in my disability. The same thing happened abut 3 0r 4 years before that.  

Regarding the number os CIs provided by VA I agree they are sadly way behind. I heard an audiologist speak who formerly worked for VA and he said by his appraisal VA was only doing about 10% of the CIs they should be doing. 

I would add that all the audiologists that I’ve seen in VA (about 7 or 8 of the) have been caring and competent professionals. Although none of them admitted it.  I think they are alll constrained by policies of VA. Many veterans require ore instruction on how to use the hearing aids and associated devices they receive. They just don’t get it. The devices don’t get used and the veteran doesn’t get the help he/she needs.  
On Aug 30, 2021, at 2:35 PM, Karl Hallsten <karl@...> wrote:

While Tinnitus and Hearing Loss are the largest diagnostic groups for disability do we or the VA have any data on the actual usage of VA or vets with hearing loss? i.e. what percentage have HA or CI
IMO The VA is not keeping up with the move of profound loss to CI's with very limited surgery centers  not sure whether is 15 or and programing centers.  They are contracting out but with most states not having it in house it doesn't happen as it should.   The results are so good now and the processors are improving drastically with each new model will all three manufactures.

While they are good about providing ALD's by and large unless you know enough what to ask they are not offered and they also are not helpful on how to use them unless they are integrated with the hearing aid. 

Karl 





Re: Utilization of Audiology by vets

Steve Sterry
 

I would concur with Jim's statement.  I also believe that it is particularly true with many older veterans (in their 80s and 90s) whose view of the VA may be negative.  So often, as I have experienced in the past, most audiologists do not spend time telling veterans what accessories or specialized equipment is available to the veteran.  Instead, the veteran goes to the VA to get hearing aids, and that is all that he or she gets because nothing else was requested.

 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258

Email: steve.sterry@...

 



On Mon, Aug 30, 2021 at 2:48 PM Jim Rau <jimrau@...> wrote:
Karl I couldn’t agree more. I think you are talking about disability rating examinations. I believe there are 3 nationwide who are contracted by VA to do the examinations. I had one last year that resulted in a 10% increase in my disability. The same thing happened abut 3 0r 4 years before that.  

Regarding the number os CIs provided by VA I agree they are sadly way behind. I heard an audiologist speak who formerly worked for VA and he said by his appraisal VA was only doing about 10% of the CIs they should be doing. 

I would add that all the audiologists that I’ve seen in VA (about 7 or 8 of the) have been caring and competent professionals. Although none of them admitted it.  I think they are alll constrained by policies of VA. Many veterans require ore instruction on how to use the hearing aids and associated devices they receive. They just don’t get it. The devices don’t get used and the veteran doesn’t get the help he/she needs.  
On Aug 30, 2021, at 2:35 PM, Karl Hallsten <karl@...> wrote:

While Tinnitus and Hearing Loss are the largest diagnostic groups for disability do we or the VA have any data on the actual usage of VA or vets with hearing loss? i.e. what percentage have HA or CI
IMO The VA is not keeping up with the move of profound loss to CI's with very limited surgery centers  not sure whether is 15 or and programing centers.  They are contracting out but with most states not having it in house it doesn't happen as it should.   The results are so good now and the processors are improving drastically with each new model will all three manufactures.

While they are good about providing ALD's by and large unless you know enough what to ask they are not offered and they also are not helpful on how to use them unless they are integrated with the hearing aid. 

Karl 


Re: Utilization of Audiology by vets

Jim Rau
 

Karl I couldn’t agree more. I think you are talking about disability rating examinations. I believe there are 3 nationwide who are contracted by VA to do the examinations. I had one last year that resulted in a 10% increase in my disability. The same thing happened abut 3 0r 4 years before that.  

Regarding the number os CIs provided by VA I agree they are sadly way behind. I heard an audiologist speak who formerly worked for VA and he said by his appraisal VA was only doing about 10% of the CIs they should be doing. 

I would add that all the audiologists that I’ve seen in VA (about 7 or 8 of the) have been caring and competent professionals. Although none of them admitted it.  I think they are alll constrained by policies of VA. Many veterans require ore instruction on how to use the hearing aids and associated devices they receive. They just don’t get it. The devices don’t get used and the veteran doesn’t get the help he/she needs.  

On Aug 30, 2021, at 2:35 PM, Karl Hallsten <karl@...> wrote:

While Tinnitus and Hearing Loss are the largest diagnostic groups for disability do we or the VA have any data on the actual usage of VA or vets with hearing loss? i.e. what percentage have HA or CI
IMO The VA is not keeping up with the move of profound loss to CI's with very limited surgery centers  not sure whether is 15 or and programing centers.  They are contracting out but with most states not having it in house it doesn't happen as it should.   The results are so good now and the processors are improving drastically with each new model will all three manufactures.

While they are good about providing ALD's by and large unless you know enough what to ask they are not offered and they also are not helpful on how to use them unless they are integrated with the hearing aid. 

Karl 


VA Hearing Disability Evaluations

Karl Hallsten
 

Don't know if this is just local or on a broader basis but we now have a private firm which does the hearing evaluations for VA Benefits.---I met the audiologist at a program presented by the UA OTy dept.  For some time they have been contracting aon an individual basis I believe but now this company will do this exclusively.at least for Southern AZ.
Karl
.  


Re: Utilization of Audiology by vets

Karl Hallsten
 

While Tinnitus and Hearing Loss are the largest diagnostic groups for disability do we or the VA have any data on the actual usage of VA or vets with hearing loss? i.e. what percentage have HA or CI
IMO The VA is not keeping up with the move of profound loss to CI's with very limited surgery centers  not sure whether is 15 or and programing centers.  They are contracting out but with most states not having it in house it doesn't happen as it should.   The results are so good now and the processors are improving drastically with each new model will all three manufactures.

While they are good about providing ALD's by and large unless you know enough what to ask they are not offered and they also are not helpful on how to use them unless they are integrated with the hearing aid. 

Karl 


Re: Major Turn of Events

Steve Sterry
 

You were lucky.

 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258

Email: steve.sterry@...

 



On Sun, Aug 29, 2021 at 7:29 PM Jim Rau <jimrau@...> wrote:
They talked to me. And I had disclosed that I was a patient at VA.   They were the first to tell me about the Paradise firmware update. And they even told me that VA would not have the update until November (the next contract)


On Aug 29, 2021, at 9:24 PM, Steve Sterry <steve.sterry@...> wrote:


Phonak Tech Support will not talk to VA customers.  They will refer you back to the VA.

 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258

Email: steve.sterry@...

 



On Sun, Aug 29, 2021 at 7:11 PM Jim Rau <jimrau@...> wrote:
Steve, I think Phonak tech support can answer that tor you. 

On Aug 29, 2021, at 7:18 PM, Steve Sterry <steve.sterry@...> wrote:

If you can remember, can you find out if there is a  firmware update for the Phonak Marvels available through the VA?
 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258 

Email: steve.sterry@...

 


On Sat, Aug 28, 2021 at 1:37 PM dwisott <dwisott@...> wrote:
Jim, I will ask about the firmware as I do have the iPhone 12 and thanks for the advice.  I also agree with your point suggesting we all need to not be intimidated when the VA says “no” to our request for supplies or service.  While that had never happened to me previously, I sense some belt tightening more recently…and I made that point with my doctor visit yesterday.  And I will keep this thread advised of my progress in getting new hearing aids over the coming weeks.

Dick

On Aug 28, 2021, at 1:45 PM, Jim Rau <jimrau@...> wrote:

Congratulations Dick. I hope things work out for you. 

I too am convinced that the medical staff at VA are caring, competent people in general. Of course, people being people, some are better than others. 

You might want to ask your audi at the fitting in two weeks how the lack of the latest firmware update from Phonak will affect the performance of your hearing aids. Both Phonak and VA have told me the same thing - “VA will not have the new firmware until November”. The Phonak Paradise that Phonak is providing to VA under their contract does not have the newest firmware. It may not be an issue for you but I know that if you have an iPhone 11, 12, or SE it will affect the performance. Oh and I hope you got t-coils ordered in your new hearing aids. 

Please share your thoughts about the Paradise HA when you get them. I’m still very undecided on choosing between the Otidon and Phonaks for myself.

And for the rest of the veterans on here it is important that while Dick and I got great audiology care from VA ti took some foot stomping and shouting to get it. Just think of how many veterans just take what they are given and go home whether it works or not. Military veterans in general are taught to "get in line and shut up”.  The sad truth is that we have to be our own advocates. We have to inform ourselves about our audiology care. We have to ask the right questions. And sometimes we have to make some noise. Hopefully this group will make a difference for a few veterans getting audiology care. 

Jim

On Aug 28, 2021, at 12:13 PM, dwisott <dwisott@...> wrote:







Re: Major Turn of Events

Steve Sterry
 

Thanks.

 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258

Email: steve.sterry@...

 



On Sun, Aug 29, 2021 at 8:18 PM dwisott <dwisott@...> wrote:
I’m not scheduled to be at the VA until two weeks from last Friday…and I will try to remember to ask about the firmware.

Dick

On Aug 29, 2021, at 8:23 PM, Steve Sterry <steve.sterry@...> wrote:

Phonak Tech Support will not talk to VA customers.  They will refer you back to the VA.
 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258 

Email: steve.sterry@...

 


On Sun, Aug 29, 2021 at 7:11 PM Jim Rau <jimrau@...> wrote:
Steve, I think Phonak tech support can answer that tor you. 

On Aug 29, 2021, at 7:18 PM, Steve Sterry <steve.sterry@...> wrote:

If you can remember, can you find out if there is a  firmware update for the Phonak Marvels available through the VA?
 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258 

Email: steve.sterry@...

 


On Sat, Aug 28, 2021 at 1:37 PM dwisott <dwisott@...> wrote:
Jim, I will ask about the firmware as I do have the iPhone 12 and thanks for the advice.  I also agree with your point suggesting we all need to not be intimidated when the VA says “no” to our request for supplies or service.  While that had never happened to me previously, I sense some belt tightening more recently…and I made that point with my doctor visit yesterday.  And I will keep this thread advised of my progress in getting new hearing aids over the coming weeks.

Dick

On Aug 28, 2021, at 1:45 PM, Jim Rau <jimrau@...> wrote:

Congratulations Dick. I hope things work out for you. 

I too am convinced that the medical staff at VA are caring, competent people in general. Of course, people being people, some are better than others. 

You might want to ask your audi at the fitting in two weeks how the lack of the latest firmware update from Phonak will affect the performance of your hearing aids. Both Phonak and VA have told me the same thing - “VA will not have the new firmware until November”. The Phonak Paradise that Phonak is providing to VA under their contract does not have the newest firmware. It may not be an issue for you but I know that if you have an iPhone 11, 12, or SE it will affect the performance. Oh and I hope you got t-coils ordered in your new hearing aids. 

Please share your thoughts about the Paradise HA when you get them. I’m still very undecided on choosing between the Otidon and Phonaks for myself.

And for the rest of the veterans on here it is important that while Dick and I got great audiology care from VA ti took some foot stomping and shouting to get it. Just think of how many veterans just take what they are given and go home whether it works or not. Military veterans in general are taught to "get in line and shut up”.  The sad truth is that we have to be our own advocates. We have to inform ourselves about our audiology care. We have to ask the right questions. And sometimes we have to make some noise. Hopefully this group will make a difference for a few veterans getting audiology care. 

Jim

On Aug 28, 2021, at 12:13 PM, dwisott <dwisott@...> wrote:










Re: Major Turn of Events

dwisott
 

I’m not scheduled to be at the VA until two weeks from last Friday…and I will try to remember to ask about the firmware.

Dick

On Aug 29, 2021, at 8:23 PM, Steve Sterry <steve.sterry@...> wrote:

Phonak Tech Support will not talk to VA customers.  They will refer you back to the VA.
 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258 

Email: steve.sterry@...

 


On Sun, Aug 29, 2021 at 7:11 PM Jim Rau <jimrau@...> wrote:
Steve, I think Phonak tech support can answer that tor you. 

On Aug 29, 2021, at 7:18 PM, Steve Sterry <steve.sterry@...> wrote:

If you can remember, can you find out if there is a  firmware update for the Phonak Marvels available through the VA?
 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258 

Email: steve.sterry@...

 


On Sat, Aug 28, 2021 at 1:37 PM dwisott <dwisott@...> wrote:
Jim, I will ask about the firmware as I do have the iPhone 12 and thanks for the advice.  I also agree with your point suggesting we all need to not be intimidated when the VA says “no” to our request for supplies or service.  While that had never happened to me previously, I sense some belt tightening more recently…and I made that point with my doctor visit yesterday.  And I will keep this thread advised of my progress in getting new hearing aids over the coming weeks.

Dick

On Aug 28, 2021, at 1:45 PM, Jim Rau <jimrau@...> wrote:

Congratulations Dick. I hope things work out for you. 

I too am convinced that the medical staff at VA are caring, competent people in general. Of course, people being people, some are better than others. 

You might want to ask your audi at the fitting in two weeks how the lack of the latest firmware update from Phonak will affect the performance of your hearing aids. Both Phonak and VA have told me the same thing - “VA will not have the new firmware until November”. The Phonak Paradise that Phonak is providing to VA under their contract does not have the newest firmware. It may not be an issue for you but I know that if you have an iPhone 11, 12, or SE it will affect the performance. Oh and I hope you got t-coils ordered in your new hearing aids. 

Please share your thoughts about the Paradise HA when you get them. I’m still very undecided on choosing between the Otidon and Phonaks for myself.

And for the rest of the veterans on here it is important that while Dick and I got great audiology care from VA ti took some foot stomping and shouting to get it. Just think of how many veterans just take what they are given and go home whether it works or not. Military veterans in general are taught to "get in line and shut up”.  The sad truth is that we have to be our own advocates. We have to inform ourselves about our audiology care. We have to ask the right questions. And sometimes we have to make some noise. Hopefully this group will make a difference for a few veterans getting audiology care. 

Jim

On Aug 28, 2021, at 12:13 PM, dwisott <dwisott@...> wrote:










Re: Major Turn of Events

Jim Rau
 

They talked to me. And I had disclosed that I was a patient at VA.   They were the first to tell me about the Paradise firmware update. And they even told me that VA would not have the update until November (the next contract)


On Aug 29, 2021, at 9:24 PM, Steve Sterry <steve.sterry@...> wrote:


Phonak Tech Support will not talk to VA customers.  They will refer you back to the VA.

 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258

Email: steve.sterry@...

 



On Sun, Aug 29, 2021 at 7:11 PM Jim Rau <jimrau@...> wrote:
Steve, I think Phonak tech support can answer that tor you. 

On Aug 29, 2021, at 7:18 PM, Steve Sterry <steve.sterry@...> wrote:

If you can remember, can you find out if there is a  firmware update for the Phonak Marvels available through the VA?
 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258 

Email: steve.sterry@...

 


On Sat, Aug 28, 2021 at 1:37 PM dwisott <dwisott@...> wrote:
Jim, I will ask about the firmware as I do have the iPhone 12 and thanks for the advice.  I also agree with your point suggesting we all need to not be intimidated when the VA says “no” to our request for supplies or service.  While that had never happened to me previously, I sense some belt tightening more recently…and I made that point with my doctor visit yesterday.  And I will keep this thread advised of my progress in getting new hearing aids over the coming weeks.

Dick

On Aug 28, 2021, at 1:45 PM, Jim Rau <jimrau@...> wrote:

Congratulations Dick. I hope things work out for you. 

I too am convinced that the medical staff at VA are caring, competent people in general. Of course, people being people, some are better than others. 

You might want to ask your audi at the fitting in two weeks how the lack of the latest firmware update from Phonak will affect the performance of your hearing aids. Both Phonak and VA have told me the same thing - “VA will not have the new firmware until November”. The Phonak Paradise that Phonak is providing to VA under their contract does not have the newest firmware. It may not be an issue for you but I know that if you have an iPhone 11, 12, or SE it will affect the performance. Oh and I hope you got t-coils ordered in your new hearing aids. 

Please share your thoughts about the Paradise HA when you get them. I’m still very undecided on choosing between the Otidon and Phonaks for myself.

And for the rest of the veterans on here it is important that while Dick and I got great audiology care from VA ti took some foot stomping and shouting to get it. Just think of how many veterans just take what they are given and go home whether it works or not. Military veterans in general are taught to "get in line and shut up”.  The sad truth is that we have to be our own advocates. We have to inform ourselves about our audiology care. We have to ask the right questions. And sometimes we have to make some noise. Hopefully this group will make a difference for a few veterans getting audiology care. 

Jim

On Aug 28, 2021, at 12:13 PM, dwisott <dwisott@...> wrote:







Re: Major Turn of Events

Steve Sterry
 

Phonak Tech Support will not talk to VA customers.  They will refer you back to the VA.

 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258

Email: steve.sterry@...

 



On Sun, Aug 29, 2021 at 7:11 PM Jim Rau <jimrau@...> wrote:
Steve, I think Phonak tech support can answer that tor you. 

On Aug 29, 2021, at 7:18 PM, Steve Sterry <steve.sterry@...> wrote:

If you can remember, can you find out if there is a  firmware update for the Phonak Marvels available through the VA?
 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258 

Email: steve.sterry@...

 


On Sat, Aug 28, 2021 at 1:37 PM dwisott <dwisott@...> wrote:
Jim, I will ask about the firmware as I do have the iPhone 12 and thanks for the advice.  I also agree with your point suggesting we all need to not be intimidated when the VA says “no” to our request for supplies or service.  While that had never happened to me previously, I sense some belt tightening more recently…and I made that point with my doctor visit yesterday.  And I will keep this thread advised of my progress in getting new hearing aids over the coming weeks.

Dick

On Aug 28, 2021, at 1:45 PM, Jim Rau <jimrau@...> wrote:

Congratulations Dick. I hope things work out for you. 

I too am convinced that the medical staff at VA are caring, competent people in general. Of course, people being people, some are better than others. 

You might want to ask your audi at the fitting in two weeks how the lack of the latest firmware update from Phonak will affect the performance of your hearing aids. Both Phonak and VA have told me the same thing - “VA will not have the new firmware until November”. The Phonak Paradise that Phonak is providing to VA under their contract does not have the newest firmware. It may not be an issue for you but I know that if you have an iPhone 11, 12, or SE it will affect the performance. Oh and I hope you got t-coils ordered in your new hearing aids. 

Please share your thoughts about the Paradise HA when you get them. I’m still very undecided on choosing between the Otidon and Phonaks for myself.

And for the rest of the veterans on here it is important that while Dick and I got great audiology care from VA ti took some foot stomping and shouting to get it. Just think of how many veterans just take what they are given and go home whether it works or not. Military veterans in general are taught to "get in line and shut up”.  The sad truth is that we have to be our own advocates. We have to inform ourselves about our audiology care. We have to ask the right questions. And sometimes we have to make some noise. Hopefully this group will make a difference for a few veterans getting audiology care. 

Jim

On Aug 28, 2021, at 12:13 PM, dwisott <dwisott@...> wrote:







Re: Major Turn of Events

Jim Rau
 

Steve, I think Phonak tech support can answer that tor you. 

On Aug 29, 2021, at 7:18 PM, Steve Sterry <steve.sterry@...> wrote:

If you can remember, can you find out if there is a  firmware update for the Phonak Marvels available through the VA?
 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258 

Email: steve.sterry@...

 


On Sat, Aug 28, 2021 at 1:37 PM dwisott <dwisott@...> wrote:
Jim, I will ask about the firmware as I do have the iPhone 12 and thanks for the advice.  I also agree with your point suggesting we all need to not be intimidated when the VA says “no” to our request for supplies or service.  While that had never happened to me previously, I sense some belt tightening more recently…and I made that point with my doctor visit yesterday.  And I will keep this thread advised of my progress in getting new hearing aids over the coming weeks.

Dick

On Aug 28, 2021, at 1:45 PM, Jim Rau <jimrau@...> wrote:

Congratulations Dick. I hope things work out for you. 

I too am convinced that the medical staff at VA are caring, competent people in general. Of course, people being people, some are better than others. 

You might want to ask your audi at the fitting in two weeks how the lack of the latest firmware update from Phonak will affect the performance of your hearing aids. Both Phonak and VA have told me the same thing - “VA will not have the new firmware until November”. The Phonak Paradise that Phonak is providing to VA under their contract does not have the newest firmware. It may not be an issue for you but I know that if you have an iPhone 11, 12, or SE it will affect the performance. Oh and I hope you got t-coils ordered in your new hearing aids. 

Please share your thoughts about the Paradise HA when you get them. I’m still very undecided on choosing between the Otidon and Phonaks for myself.

And for the rest of the veterans on here it is important that while Dick and I got great audiology care from VA ti took some foot stomping and shouting to get it. Just think of how many veterans just take what they are given and go home whether it works or not. Military veterans in general are taught to "get in line and shut up”.  The sad truth is that we have to be our own advocates. We have to inform ourselves about our audiology care. We have to ask the right questions. And sometimes we have to make some noise. Hopefully this group will make a difference for a few veterans getting audiology care. 

Jim

On Aug 28, 2021, at 12:13 PM, dwisott <dwisott@...> wrote:







Re: Major Turn of Events

Steve Sterry
 

If you can remember, can you find out if there is a  firmware update for the Phonak Marvels available through the VA?

 

Steven C. Sterry, M.A./M.B.A.

10149 Grayling AV. – Whittier, CA  90603-2608

Phone (562) 947-2258

Email: steve.sterry@...

 



On Sat, Aug 28, 2021 at 1:37 PM dwisott <dwisott@...> wrote:
Jim, I will ask about the firmware as I do have the iPhone 12 and thanks for the advice.  I also agree with your point suggesting we all need to not be intimidated when the VA says “no” to our request for supplies or service.  While that had never happened to me previously, I sense some belt tightening more recently…and I made that point with my doctor visit yesterday.  And I will keep this thread advised of my progress in getting new hearing aids over the coming weeks.

Dick

On Aug 28, 2021, at 1:45 PM, Jim Rau <jimrau@...> wrote:

Congratulations Dick. I hope things work out for you. 

I too am convinced that the medical staff at VA are caring, competent people in general. Of course, people being people, some are better than others. 

You might want to ask your audi at the fitting in two weeks how the lack of the latest firmware update from Phonak will affect the performance of your hearing aids. Both Phonak and VA have told me the same thing - “VA will not have the new firmware until November”. The Phonak Paradise that Phonak is providing to VA under their contract does not have the newest firmware. It may not be an issue for you but I know that if you have an iPhone 11, 12, or SE it will affect the performance. Oh and I hope you got t-coils ordered in your new hearing aids. 

Please share your thoughts about the Paradise HA when you get them. I’m still very undecided on choosing between the Otidon and Phonaks for myself.

And for the rest of the veterans on here it is important that while Dick and I got great audiology care from VA ti took some foot stomping and shouting to get it. Just think of how many veterans just take what they are given and go home whether it works or not. Military veterans in general are taught to "get in line and shut up”.  The sad truth is that we have to be our own advocates. We have to inform ourselves about our audiology care. We have to ask the right questions. And sometimes we have to make some noise. Hopefully this group will make a difference for a few veterans getting audiology care. 

Jim

On Aug 28, 2021, at 12:13 PM, dwisott <dwisott@...> wrote: